Use of the FinkUP Platform and its Services is permitted only to individuals who meet all of the following criteria:,Legal Capacity: You must be competent to contract under the Indian Contract Act, 1872, meaning You are at least eighteen (18) years of age and not disqualified by any law from entering into binding contracts.,Geographic Eligibility: The Platform is intended for Users located in India; however, Users accessing from outside India do so voluntarily and are responsible for compliance with local laws.,Non-Prohibited Person: You must not be:,Barred by law from access to digital services;,Suspended or terminated previously by FinkUP;,Engaged in activities considered fraudulent, abusive, or harmful to the Platform.,Parental Consent: If You are a minor or below the legal age required for event participation, a parent or legal guardian must supervise Your use and assume all responsibilities arising from such use. To access certain features of the Platform-including ticket purchase, wallet usage, subscription features, or promotions-You may be required to create a User Account.,By registering, You agree to:,Provide accurate, current, and complete personal details including but not limited to:,Name,Mobile number,Email address,Age/Date of Birth,Any identification details required for event entry,Update such details from time to time to maintain accuracy.,Not create more than one (1) active User Account using the same identity or credentials.,Not circumvent Platform restrictions by creating duplicate or fraudulent accounts.,FinkUP reserves the right to request additional verification documents at any stage, including but not limited to: ID proofs, address proofs, demographic details, or any information required for statutory compliance. You agree that:,Your login credentials (password, OTPs, device-linked authentication tokens) must be kept confidential, private, and secure.,You shall not allow any third party to access Your Account or impersonate You.,Any activity performed through Your Account shall be deemed to be performed by You.,You shall immediately notify FinkUP if:,Your password has been compromised,Your SIM card or email account is inaccessible,You suspect unauthorized Account access,Failure to notify FinkUP promptly may result in loss of access, invalidation of tickets, or wallet disputes for which FinkUP shall not be responsible. By registering on FinkUP, You consent to:,Receiving OTPs for login and verification;,Receiving transactional communications (SMS, WhatsApp, email, push notifications) related to:,Ticket confirmation,Entry instructions,Event updates,Wallet transactions,Refund status,Receiving promotional content unless explicitly opted out via available opt-out channels.,Transactional communications cannot be opted out of. You expressly acknowledge and agree that:,You are solely responsible for all actions undertaken through Your Account;,FinkUP is not liable for any losses caused by unauthorized use of Your credentials;,Any misuse arising from shared login credentials, lost devices, or compromised emails/SIMs shall be Your responsibility;,FinkUP may suspend or terminate Your Account if suspicious or harmful activity is detected. The following practices are considered violations and may lead to account termination, suspension, or legal action:,Creating false identities or impersonating another person,Sharing accounts or login credentials,Using bots, automation tools, or scripts to book tickets,Manipulating wallet transactions,Abusing promotional codes,Attempting access to restricted platform areas,Re-registering after suspension or termination without permission FinkUP may suspend or terminate Your account, without prior notice, for reasons including but not limited to:,Fraudulent activities,Abusive behavior,Security risks,Chargeback disputes,Breach of these Terms,Regulatory or legal requirements,Misuse of tickets, wallets, or platform features,Multiple failed authentication attempts,During investigation, FinkUP may:,Freeze wallet balances,Invalidate pending transactions,Block future purchases,Withhold access to tickets You agree and understand that:,Incorrect email/mobile details may prevent ticket delivery;,Incorrect age or identity details may result in entry denial;,Incorrect data may affect refund status;,FinkUP is not liable for losses arising from incorrect user information.,Event Organisers may require valid ID proof at the venue. Any mismatch may lead to non-admission without refund. You may request account deletion by contacting support. Upon deletion:,You lose access to all prior purchases;,Tickets linked to Your Account may be invalidated.,Wallet balance handling will follow the Refund and Wallet Policy;,Some data may be retained for compliance and audit requirements.

All events displayed, promoted, described, or otherwise made available for booking on the FinkUP Platform (“Event Listings”) are listed solely by the respective Event Organisers. FinkUP functions exclusively as a technology intermediary that facilitates:,Display of event details,Ticket discovery,Ticket purchase mechanisms,Digital delivery of passes,Wallet usage at events,Entry management and related digital experiences,FinkUP does not independently verify, audit, or certify any event Listing or Organiser representation. The Organiser is exclusively responsible for ensuring that all event information provided on the Platform is:,Accurate,Complete,Up to date,Lawful,Non-misleading,This includes, without limitation:,Event title & category,Date & time of the event,Venue details & seating arrangements,Artist/performer lineup,Schedule, program, and format,Terms of entry, age restrictions,Pricing, category descriptions, and inclusions,Safety, access, and disability policies,Promotional content and disclaimers,Any benefits or entitlements associated with ticket categories,FinkUP does not warrant the accuracy or completeness of the content supplied by Organisers and is not liable for any discrepancies. You expressly acknowledge that FinkUP:,Does not produce, organize, or manage events,Does not endorse any Organiser, artist, performer, or venue,Does not guarantee the authenticity, suitability, safety, or legality of any event,Does not verify the capability, conduct, intent, or reliability of Organisers,Does not edit or preview Organiser-provided content except as necessary for formatting and compliance,All decisions to attend an event rely solely on Your personal judgment. Event details may be modified by the Organiser at any time prior to or during the event due to circumstances including but not limited to:,Operational constraints,Technical issues,Weather,Artist availability,Government directives,Venue capacity or safety considerations,Such changes may include:,Time changes,Venue shifts,Zone reallocation,Partial or full lineup modifications,Adjustments in seating arrangements,Alteration of entry gates or protocols,FinkUP is not liable for consequences of such changes. Ticket inventory, seating capacity, and category allocation are controlled entirely by the Organiser.,Seats may fill quickly; FinkUP does not guarantee availability at any time.,The Platform’s indication of availability is subject to real-time updates and technical limitations.,Inventory may vary due to:,Offline sales by the Organiser,Allocation changes,Venue restrictions,Technical delays in updates,FinkUP bears no responsibility for inventory exhaustion or unavailability. The Organiser is responsible for setting ticket prices, including:,Base price,Taxes,Surcharges,Convenience fees,Category-specific pricing,Promotional or discounted rates,FinkUP displays prices as provided but does not warrant:,Freedom from typographical errors,Accuracy of inclusions,Stability of pricing,Where obvious pricing or category errors are detected, FinkUP reserves the right to:,Cancel bookings,Issue refunds,Adjust erroneous listings,Consult with the Organiser for corrective action Event pages may contain:,Photos,Artwork,Illustrations,Venue maps,Promotional videos or reels,Artist images,All such media is supplied by Organisers or third-party licensors. FinkUP is not responsible for:,Misleading graphics,Outdated visuals,Incorrect seating illustrations,Promotional exaggerations,Event experience may differ from imagery used. Events may impose:,Age limits,Gender-specific entry rules,Dress codes,Prohibited item lists,Behavorial obligations,Special access conditions,Alcohol policies,ID verification requirements,Medical or security checks,Photography restrictions,FinkUP displays these rules when provided, but the Organiser remains solely responsible for enforcing them.,Users are responsible for reviewing all event-specific rules prior to booking. Event safety measures-including but not limited to:,Crowd control,Medical facilities,Emergency evacuation,Fire compliance,Security personnel deployment,Entry/exit gate management,are entirely under the Organiser’s control.,FinkUP does not:,Conduct safety audits,Inspect venues,Guarantee adequacy of safety arrangements,Provide on-ground management unless explicitly contracted (not relevant for public T&C),Incidents relating to safety, injury, harassment, or crowd management are outside FinkUP’s scope and liability. FinkUP may temporarily restrict access to event listings due to:,Technical maintenance,Organiser configuration updates,Legal or regulatory requests,Corrective actions for inaccurate information,Sudden inventory changes,Such unavailability does not constitute a service failure. While FinkUP exercises reasonable diligence in platform operation, You acknowledge that:,Event information may contain errors or omissions,Updates provided by Organisers may be delayed,Visuals may be symbolic,Category descriptions may vary in interpretation,Seat maps may not reflect real-time changes,FinkUP shall not be liable for losses arising out of such inaccuracies. FinkUP does not guarantee that:,The event will take place as scheduled,Artists or performers will appear,Programs will be executed in full,Event quality will meet User expectations,The event will not be cancelled or postponed,Your decision to book tickets is made voluntarily, and at Your own risk. You acknowledge and agree that:,All event-related obligations lie solely with the Organiser,FinkUP’s responsibility is limited to facilitating digital transactions,FinkUP is not responsible for Organiser insolvency, misconduct, or operational failure,Complaints regarding event content, safety, amenities, or execution must be directed to the Organiser FinkUP reserves the right to:,Remove event listings,Suspend ticket sales,Block Organiser access,Alter or restrict booking flow,if an Organiser:,Violates laws or platform policies,Provides inaccurate or harmful event information,Fails to maintain necessary permits,Poses a risk to Users or public safety,Such removal does not create liability for FinkUP. By booking an event, You explicitly acknowledge that:,You rely solely on Organiser-provided information,FinkUP does not validate the authenticity of event content,Attendance at an event is at Your own risk,Organiser decisions regarding entry, refunds, schedule, or lineup changes are final and binding

This section governs the rules applicable to the purchase of tickets, passes, wristbands, or any access credentials through the FinkUP Platform. When You initiate a ticket purchase on FinkUP:,You submit an offer to buy the ticket(s) at the price and terms displayed.,FinkUP forwards the offer to the respective Organiser.,The booking is confirmed only when:,Payment is successfully processed,,A unique Booking ID is generated,,The electronic ticket / QR code / wristband confirmation is delivered to You.,FinkUP reserves the right to reject or cancel any order before confirmation without providing a reason. Ticket prices displayed may include some or all of the following:,Base Ticket Price - set solely by the Organiser.,Government Taxes & Levies - including GST or entertainment tax.,Convenience Fee / Platform Fee - charged by FinkUP for enabling digital services.,Payment Gateway Charges - as applicable based on payment method.,Venue Charges / Facility Fees - levied by Organiser or venue.,Add-on Purchases - such as merchandise, food vouchers, parking passes, priority entry, etc.,All fees are disclosed at checkout prior to payment. Certain events may utilize dynamic pricing models wherein the ticket price fluctuates based on:,Demand,Inventory availability,Time remaining until event start,Organiser-defined algorithms,FinkUP is not responsible for price changes before or after Your booking.,No price adjustment will be made once a booking is confirmed. Payments may be accepted through:,UPI,Debit/Credit Cards,Net Banking,Wallets,EMI or BNPL options (if supported),Other payment instruments enabled from time to time,All payments must be made in Indian Rupees (INR) unless explicitly specified otherwise.,International cardholders acknowledge that foreign exchange charges may apply as per their bank’s policies. A booking may fail due to:,Connectivity issues,Payment gateway errors,Bank-side failures,Timeouts,Incorrect user inputs,In such cases:,If payment is deducted but booking fails: The amount will be reversed by the bank/payment gateway within the timelines prescribed by their policies. FinkUP DOES NOT control or influence refund timelines for failed transactions.,If booking is partially processed: FinkUP may cancel the incomplete order and initiate refund of the deducted amount where appropriate.,Users must not raise duplicate disputes or chargebacks for transactions still being processed. Tickets are delivered digitally via:,Email,SMS,Mobile app,WhatsApp (if enabled),Wallet passes,Box office collection or venue wristband pickup (for certain events),The User is responsible for:,Providing correct email and phone details,Checking spam/junk folders,Ensuring device compatibility to display tickets,Preserving QR codes from unauthorized misuse,Non-receipt due to incorrect details or device issues is not the responsibility of FinkUP. Organisers or FinkUP may impose limitations on:,Maximum tickets per transaction,Total tickets per user,Limits on premium or discounted categories,Restrictions for resale prevention,FinkUP may cancel tickets purchased in violation of such restrictions without prior notice. A ticket is valid only if:,It carries a unique QR/barcode issued by FinkUP,It has not been tampered with, duplicated, altered, or shared,It is presented in readable condition at the venue,Any misuse or unauthorized reproduction may lead to:,Entry denial,Account suspension,Legal action,FinkUP shall not be liable for losses arising from shared, leaked, or screenshot ticket codes. Unless explicitly permitted:,Tickets purchased through FinkUP are personal, non-transferable, and not for resale.,Scalping, black-market sales, premium resale, or speculative purchases are strictly prohibited.,Users may not use tickets for promotional, commercial, or brand-related activities.,FinkUP may cancel tickets found to be resold or misused.,No refunds shall be issued for such cancellations. FinkUP reserves the right to cancel or amend any booking in case of:,Pricing errors,Category misconfiguration,Seat map inaccuracies,Duplicate orders,Technical system faults,Organiser data errors,Refunds, where applicable, will follow Organiser policy. A contract between You and the Organiser is deemed formed when:,FinkUP processes Your payment,,Generates a Booking ID, and,Delivers the ticket.,FinkUP is NOT a party to that contract; it is merely the facilitator. FinkUP reserves the right, at its sole discretion, to:,Reject orders,Limit bookings,Block suspicious activity,Flag fraudulent accounts,Prevent payment completion,Reasons may include:,Multiple failed payment attempts,High-risk behavior,Chargeback history,Automated booking patterns,No explanation may be provided for such refusal. Users must verify their booking history to avoid duplication.,FinkUP is not liable for:,Duplicate orders caused by User error,Accidental double-clicks,Multi-device simultaneous booking attempts,Payment retries without checking order status,Refunds for duplicates depend solely on Organiser approval. Certain events may allow add-on purchases such as:,Merchandise,Parking,Food vouchers,VIP upgrades,Seating privileges,Priority entry,Such products are provided entirely by the Organiser or certified partners.,FinkUP does not guarantee:,Availability,Quality,Warranty,Fitness for purpose,Refund of add-ons is strictly governed by Organiser policy. The User acknowledges that:,Taxes may be revised at any time by authorities,Surcharges or cess may apply depending on state laws,Organisers may adjust ticket components due to governmental requirements,FinkUP shall not be liable for increases in tax or levy after booking. If a transaction remains pending or incomplete:,FinkUP may auto-cancel the order,Reserved seats may be released,Promotional codes may not be reusable,Partial data entries may be cleared,The User must complete payment within the time window indicated. At peak demand or during limited releases (festivals, concerts, premium events):,High traffic may cause slowdowns,Payment gateway overload may occur,Inventory may sell out during checkout,FinkUP does not guarantee that initiating payment ensures a confirmed booking. By purchasing tickets, You represent that:,You are authorized to use the payment instrument,You are purchasing tickets for lawful personal use,You will not use tickets for unauthorized trading or profit-making,Use of stolen or fraudulent payment instruments may result in legal action. Once a booking is confirmed:,Orders cannot be changed, modified, or exchanged,Tickets cannot be upgraded or downgraded,Category switches are not permitted unless Organiser approves,Name changes may not be possible for certain events,You must review order details carefully before payment.

This section governs how digital tickets, QR codes, wristbands, passes, and all access credentials (“Access Credentials”) are delivered, stored, retrieved, and used by You for event entry. Upon successful booking, Access Credentials may be delivered through one or more of the following channels, depending on event configuration:,Email Delivery A digital ticket or QR code will be sent to the email address provided at the time of registration or purchase.,SMS/WhatsApp Delivery A link to download or view Your ticket may be sent to the registered mobile number.,FinkUP Mobile Application Tickets may be accessible within the “My Tickets” or profile section of the app.,Wallet/Passbook Integration Certain events may allow adding tickets to digital wallets (e.g., Apple Wallet, Google Wallet).,Box Office Collection In select events, You may be required to collect physical tickets or wristbands from the venue box office.,Venue Wristband Pickup Some festivals/concerts issue RFID/NFC wristbands as the primary Access Credential, which replace digital tickets.,Delivery method is determined by the Organiser, not FinkUP. Delivery is strictly dependent on:,Accuracy of the mobile number,Accuracy of the email ID,Functionality of Your mailbox or SMS network,Device compatibility,FinkUP is not responsible for:,Failed delivery due to incorrect information,Blocked SMS/Email by device settings or spam filters,Delayed delivery due to network congestion,User’s inability to access registered email/SIM,You must ensure all details are correct prior to booking. If You do not receive Your ticket due to network or device issues:,You may retrieve it through:,“My Tickets” section of the FinkUP app,Re-sending the ticket from FinkUP’s website,Contacting FinkUP Support with Booking ID,Presenting valid identification at the venue for box office issuance (if allowed),Organiser rules supersede FinkUP capabilities in reissuing lost tickets. Each ticket issued includes a unique, encrypted QR code or barcode, which is required for entry.,You acknowledge that:,The QR code must be clearly visible and scannable.,Screenshots may be invalid if Organiser disallows them.,A damaged, blurred, or illegible code may result in denial of entry.,Sharing Your QR code with others creates a risk of fraud.,The first scan at the venue may invalidate the remaining duplicate copies. You are solely responsible for:,Maintaining confidentiality of QR codes,Preventing unauthorized access to Your email/app,Keeping wristbands intact and not tampered,Ensuring Your device is charged and functional,Safely storing any physical tickets provided,FinkUP is not liable for:,Unauthorized duplication,Misuse by third parties,Loss due to shared screenshots,Tampering of wristbands,Device failure at entry gate,Entry cannot be guaranteed if the credential has been previously used or compromised. You agree that:,A functioning smartphone with adequate brightness is required for scanning at some venues.,Some events may require the FinkUP mobile app for entry.,You must ensure stable internet or pre-download the ticket.,Certain digital formats may not open on outdated browsers, unsupported devices, or modified operating systems.,FinkUP is not liable for entry issues caused by:,Device malfunctions,Low battery,Unsupported file viewers,Corrupted storage,Deleted email or SMS content For events requiring on-site ticket pickup or wristband collection, You may need to produce:,Government-issued photo ID,The credit/debit card used for booking,Printed or digital Booking ID,Signed authorization in case of third-party pickup,Failure to provide required documents may result in refusal of issuance without any refund. For multi-day or premium events, wristbands may be mandatory. You acknowledge that:,Wristbands serve as both identity and access proof.,Damaged, tampered, cut, or removed wristbands are automatically invalid.,Replacement of wristbands is controlled solely by the Organiser and may incur charges.,RFID-based wallets or stored value linked to wristbands are subject to event-specific rules.,Wristbands must not be transferred, exchanged, or sold.,FinkUP shall not be responsible for:,Lost wristbands,Fraudulent swapping,Denied access due to tampering,Failure of RFID systems due to environmental or venue conditions When purchasing multiple tickets:,All tickets may be issued under the account holder’s name unless the Organiser allows name-wise issuance.,You are responsible for distributing tickets to attendees in Your group.,Misuse of group tickets by any member is Your responsibility.,FinkUP is not responsible for:,Members arriving without proper tickets,Duplicate use within group bookings,Any gate conflict arising from ticket misuse Delivery may be delayed due to:,High demand,Payment gateway backlog,SMS/email server congestion,Host or telecom outages,Maintenance downtime,Force majeure events,Such delays shall not constitute service deficiency or grounds for refund. Certain events may impose additional requirements:,Mandatory app download to access QR code,ID-linked tickets that cannot be transferred,Face recognition–based entry (with pre-consent),Timed release of access credentials,Mandatory pre-registration forms,Digital KYC for premium or restricted events,Users must comply with event-specific delivery rules displayed during purchase. FinkUP may allow users to update:,Email address,Mobile number,Name spelling,Minor ticket details,However, such changes:,Are subject to Organiser approval,May not be available for all events,Are not guaranteed,May be rejected due to policy restrictions,Incorrect information at the time of purchase is solely the User’s responsibility. FinkUP is not responsible for failures attributable to:,Telecom providers,Email service providers,Mobile device limitations,User’s inbox storage limits,WhatsApp/SMS filtering,Third-party hardware/software issues,Users must contact respective service providers for such failures. If You arrive without a ticket:,FinkUP may assist through:,App-based ticket retrieval,Re-sending links,Customer support channels,But entry is not guaranteed if:,Network is unstable,Identity mismatch occurs,Organiser disallows on-site retrieval,Box office is closed or restricted,This is not a FinkUP-controlled process. By booking a ticket, You acknowledge that:,Ticket delivery is a digital service dependent on third-party infrastructure,FinkUP has no liability for loss, theft, or unauthorized access,You must safeguard Your credentials responsibly,Entry denial arising from delivery issues attributable to the User does not warrant a refund

This section governs Your rights and obligations when entering any event for which a ticket is purchased through FinkUP.,Entry to any event is not guaranteed solely by purchase of a ticket; it is subject to compliance with all event, venue, legal, and safety rules. You acknowledge that:,Admission to the venue is controlled entirely by the Event Organiser and/or venue authorities. FinkUP does not control, supervise, or influence entry decisions.,The Organiser and venue reserves the absolute right to:,Deny entry,Delay entry,Conduct security checks,Restrict access to certain zones,Remove attendees from the venue,Admission may be denied for reasons including but not limited to:,Invalid, tampered, screenshot, or previously used QR codes,Misconduct, intoxication, aggressive behaviour,Violation of event rules or dress code,Suspicious or unsafe behaviour,Safety concerns or capacity restrictions,Missing or mismatched identity documents,Carrying prohibited items,Failure to comply with staff instructions,No refund shall be issued if entry is denied for any reason attributable to the User. By attending the event, You consent to:,Physical frisking,Bag checks,Metal detectors,Scanners & magnetometers,Alcohol breath tests (if applicable),ID verification,Age verification,Biometric/face match verification where pre-consent is given,Refusal to comply with any security requirement will result in denial of entry.,Security protocols may be mandated by:,Venue,Organiser,Local police,Fire & safety authorities,Government regulations,FinkUP shall not be liable for security-related decisions. The following items and behaviours are strictly prohibited inside venues (non-exhaustive, varies by event):,A. Prohibited Items,Weapons, sharp objects,Alcohol, illegal substances,External food and beverages,Fireworks, flares, hazardous materials,Professional cameras unless permitted,Laser devices, musical instruments (unless allowed),Glass bottles, cans,Power banks over permitted capacity,Drugs, narcotics, banned substances,Large bags or backpacks,Any item deemed unsafe by security personnel,B. Prohibited Behaviours,Aggressive, abusive, or threatening conduct,Disrupting performances,Attempting to enter restricted areas,Damaging venue property,Recording content where prohibited,Smoking in non-smoking zones,Harassing staff or attendees,Violation may lead to immediate removal without refund. Many events impose age-based restrictions, such as: You acknowledge that:,Entry queues may be long during peak hours.,The Organiser may mandate specific entry time slots.,Early arrival may be required for larger events.,Security checks may delay entry.,Traffic, parking, or local restrictions may affect arrival.,Entry delays caused by any reason do not entitle the User to:,Refund,Compensation,Priority access,Replacement tickets,These conditions are outside FinkUP’s control. Re-entry is rarely allowed unless explicitly permitted.,You agree to comply with:,"No Re-entry" policies,Zone-specific access restrictions,Wristband or stamp verification procedures,FinkUP is not responsible for denied re-entry if You leave the venue. Events serving or permitting alcohol may impose rules including:,Age verification,Sobriety checks,Restricted zones,Limits on number of drinks per purchase,Wristband marking (for 21+ age),Entry or continued stay may be denied if:,You appear intoxicated,You exhibit unsafe behaviour,You violate alcohol policies,You attempt to purchase alcohol for minors,FinkUP bears no liability for decisions arising from alcohol policy enforcement. You agree to:,Follow all instructions from security staff and venue authorities,Not obstruct emergency exits,Not engage in unsafe behaviours,Not compromise safety protocols,Cooperate during emergency evacuations,Respect seating and zone restrictions,Any breach may lead to expulsion without refund. Venue layout, seating arrangements, and zone access are determined solely by the Organiser.,Users acknowledge:,Actual seating/standing space may differ from maps shown online.,Organisers may modify or reallocate zones due to operational reasons.,Zone upgrades or downgrades are not FinkUP’s responsibility.,Access to premium, VIP, VVIP, or restricted areas requires appropriate credentials.,FinkUP is not liable for any inconvenience arising from layout modifications. Some events may use advanced entry formats such as:,RFID wristbands,NFC-enabled passes,Facial recognition-based entry (subject to user consent),In-app QR tokens,Users must comply with all technical and operational requirements. Failure to opt-in or complete pre-event setup may result in delayed or denied entry. The Organiser or venue may remove any attendee who:,Violates event rules,Causes disturbance,Engages in illegal activity,Endangers safety,Refuses security instructions,Harasses staff or other attendees,Damages property,No refund or compensation shall be provided. You are solely responsible for the safety of Your belongings.,FinkUP does not provide:,Cloakroom services,Storage lockers,Bag management facilities,FinkUP is not liable for:,Lost items,Stolen items,Damaged personal belongings,Items confiscated at security check Events may be affected by:,Weather conditions,Government orders,Public safety directives,Curfews,Natural disasters,Law & order situations,Entry restrictions or closures required due to force majeure events do not entitle Users to refunds unless the Organiser decides otherwise. You agree to comply with:,Venue laws,Local municipal regulations,Public gathering rules,Safety norms,Fire code standards,Violation may lead to denial of entry. Organiser and venue decisions regarding:,Admission,Seating,Alcohol policies,Dress code,Behavioural conduct,Safety compliance,are final and binding.,FinkUP cannot overturn or influence such decisions.

Event schedules, performers, venues, and other event attributes are subject to change at the sole discretion of the Organiser. FinkUP acts only as an intermediary and bears no responsibility for such modifications. You acknowledge that the Organiser has the full and absolute right to:,Change event date or timing,Alter the venue or layout,Modify seating or zone allocations,Change performers, speakers, artists, or lineup,Adjust the duration, agenda, or flow,Introduce new restrictions or conditions for entry,Modify event format (e.g., convert standing to seating, or vice versa),Reduce capacity based on safety or regulatory requirements,Such modifications do not entitle the User to a refund unless explicitly permitted by the Organiser’s policy. If an event is rescheduled:,Tickets already purchased shall ordinarily remain valid for the new date.,Users shall be informed via registered email/mobile.,No refund shall be issued solely because of a date change unless:,The Organiser explicitly permits refunds, or,A state law mandates a refund for such cases.,FinkUP cannot override the Organiser’s decision.,Users who are unable to attend the rescheduled event shall follow the Organiser’s refund rules. If the venue is changed:,Tickets remain valid for the new venue.,Seating/zone categories may be adjusted by the Organiser.,Equivalent or reasonably similar seating may be assigned.,If the Organiser modifies seating layouts due to operational, safety, regulatory, or technical reasons:,Such changes do not qualify for refunds.,Allocation of alternate seats or zones is at Organiser’s discretion.,FinkUP shall not be liable for dissatisfaction with modified layouts. Events with multiple artists may undergo lineup changes due to:,Illness,Travel delays,Contract issues,Technical constraints,Personal or professional emergencies,Users acknowledge that:,Lineup changes do not constitute cancellation.,Replacement or absence of an artist does not entitle Users to refunds.,Organiser decisions regarding lineup are final.,FinkUP bears no liability for artist-related changes. If the Organiser cancels an event:,Users will be notified by email/SMS/app notifications.,Refund processing will follow Organiser-defined policies.,FinkUP shall refund only upon explicit authorization from the Organiser.,Refunds shall be credited to the original payment method or as per Organiser instructions.,FinkUP does not guarantee refunds for event cancellations and is not responsible for Organiser delays. An event may be partially cancelled or stopped due to:,Weather conditions,Technical failures,Sound or light issues,Safety hazards,Crowd behaviour,Law enforcement orders,If the event is terminated mid-way:,Users may not be entitled to refunds unless the Organiser announces otherwise.,FinkUP shall follow the Organiser’s refund decision strictly. Force Majeure includes:,Floods,Extreme weather,Earthquakes,Strikes,Riots,Acts of terrorism,Government shutdowns,Epidemics/pandemics,Curfews,Natural disasters,Electricity or infrastructure failures,In such cases:,Events may be postponed or cancelled without liability.,Organiser refund terms apply exclusively.,FinkUP shall bear no responsibility for losses, expenses, or inconvenience suffered by Users. Examples include:,Sound system failure,Lighting failure,Video/AV malfunctions,Stage issues,Delays in artist set,Generator or backup failure,These do not qualify for refunds unless the Organiser explicitly agrees. User dissatisfaction due to:,Performance quality,Setlist choices,Duration of act,Stage visibility,Seating comfort,F&B quality or pricing,Parking availability,Crowd management,Delays in start time,Venue hygiene,does not entitle the User to any refund or compensation.,FinkUP makes no warranties regarding event experience. If the Organiser allows refunds, the following rules may apply:,Refund may be partial or full, depending on categories.,Convenience fees and platform charges are generally non-refundable.,Refund may be processed as:,Original payment reversal,Credits/vouchers,Wallet balance,Alternate method defined by Organiser,FinkUP will initiate refunds only after receiving formal approval from Organiser.,Refund timelines depend on the payment gateway and bank policies.,FinkUP is not responsible for delays arising due to bank or payment processor policies. Refunds will NOT be issued if:,You fail to attend the event,You arrive late and are denied entry,You violate entry conditions,You fail to produce ID for age-restricted events,You fail to comply with security instructions,You are refused entry due to intoxication or misconduct,Technical or logistical reasons delay Your arrival,Entry denial under these conditions is not attributable to FinkUP. You acknowledge that:,Attending an event carries inherent risks,You must plan travel, parking, and arrival accordingly,You cannot claim refunds for circumstances outside Organiser’s control,Weather and traffic do NOT constitute grounds for cancellation by User Organiser decisions regarding:,Refund eligibility,Classification of cancellations,Validity of tickets,Nature of rescheduling,Extent of refunds,Venue or layout changes,Definitions of Force Majeure,are final and binding on FinkUP and all Users. FinkUP’s role is limited to facilitating ticket transactions.,FinkUP shall not be liable for:,Cancellations, postponements, or amendments,Organiser or venue non-performance,Event delays or disruptions,Costs incurred by Users (travel, stay, food, etc.),Any loss of enjoyment or dissatisfaction,Damages arising from reliance on event details,Your sole remedy, if any, lies with the Organiser as per their policy. FinkUP will make reasonable efforts to communicate changes as soon as officially informed by the Organiser through:,Email,SMS,App notifications,Platform updates,However, failure to receive or read such communication does not entitle the User to compensation.

Refunds and cancellations for tickets purchased through FinkUP are governed entirely by the Event Organiser’s refund policy. FinkUP is solely a facilitator of ticket transactions and shall not be held liable for refund decisions taken by Organisers. Unless explicitly stated otherwise by the Organiser for a specific event, all ticket purchases are final, non-cancellable, non-transferable, and non-refundable.,Users acknowledge that:,Tickets once sold cannot be cancelled by the User.,Tickets cannot be exchanged for another event.,No modifications or partial cancellations are permitted.,Mistakes made by Users during booking do not qualify for refunds.,This rule forms the foundational commercial basis of ticketing operations. Refunds may only be issued when the Organiser:,Cancels the event, and/or,Formally instructs FinkUP to initiate refunds, and/or,Provides written authorization for refunds in exceptional circumstances, and/or,Configures refund eligibility for specific categories or ticket types.,FinkUP cannot independently approve refunds or override Organiser decisions under any circumstance. Even if a refund is approved by the Organiser, the following charges are strictly non-refundable unless mandated by law:,Convenience Fee / Platform Fee Charged for using FinkUP’s digital services and infrastructure.,Payment Gateway Charges Applied by banks, card networks, UPI, wallets, or third-party PG operators.,Taxes & Government Levies GST or statutory taxes may not be refundable unless mandated.,Add-On Purchases Merchandise, vouchers, food coupons, parking passes, VIP upgrades, etc.,Delivery Charges For events using physical ticket delivery.,Donation Amounts or Charity Components If the event includes charitable contributions.,These components are expended during the transaction and cannot be reversed. Refund eligibility is governed strictly by Organiser policies. The following are typical scenarios:,A. Event Cancelled by Organiser,Refund may be permitted as per Organiser instructions.,Refund amount may be full or partial.,Refund may be processed as cash, vouchers, or credits.,B. Event Postponed / Rescheduled,Tickets usually remain valid for the new date.,Refund eligibility depends on Organiser policy.,FinkUP will not process refunds without Organiser approval.,C. Venue Change,Not considered grounds for refund unless Organiser declares eligibility.,D. Line-Up or Performer Change,Not eligible for refunds unless Organiser specifies otherwise.,E. Weather, Technical Issues, or Operational Delays,No refund unless event is officially cancelled.,F. User No-Show or Late Arrival,Absolutely no refund for failure to attend or late arrival.,G. Entry Denied Due to User Error,No refunds if entry is denied because of:,Misconduct,Intoxication,Invalid or mismatched ID,Failure to meet age restrictions,Carrying prohibited items,Ticket misuse,Sharing of QR code,Lost or damaged wristbands,H. Duplicate Bookings,Refund depends solely on Organiser approval. When a refund is approved:,FinkUP will process the refund as per instructions from the Organiser.,Refunds will be initiated to the original payment mode unless Organiser directs otherwise.,Refund timelines may vary depending on:,Payment gateway,Bank processing times,Refund method,Users must allow 7–14 working days for refund processing unless otherwise specified.,FinkUP is not liable for delays caused by banks, payment gateways, or external systems. Organisers may choose to provide refunds as:,Event credits,Platform wallet balance,Vouchers redeemable for future events,Such credits:,May have expiry dates,Are non-transferable,Cannot be encashed,Must be used as per terms defined by Organiser,FinkUP merely facilitates issuance of such credits. To prevent fraud, FinkUP may require:,Identity verification,Payment verification,Reason for refund request,Additional supporting documents,FinkUP reserves the right to decline refund processing if:,It suspects fraudulent activity,The user has initiated chargebacks,The user is abusing multiple accounts,The request contradicts Organiser policies Initiating a chargeback with a bank/payment provider WITHOUT first raising a request with FinkUP is a violation of these Terms.,In such cases:,FinkUP may suspend or terminate Your account.,Tickets associated with the disputed transaction may be invalidated.,Refunds will not be processed through FinkUP.,Legal action may be initiated for misuse of chargeback mechanisms.,Refunds authorized by the Organiser must not be duplicated through a bank dispute. Refunds may be processed via:,Original Payment Method,Payment Gateway Reversal,FinkUP Wallet,Organiser-issued credits,Vouchers,Usual processing times:,UPI: 2–5 working days,Debit Card: 5–10 working days,Credit Card: 7–14 working days,Net Banking: 3–7 working days,Wallet Refunds: Instant to 48 hours,Vouchers: Issued instantly or within 72 hours,These timelines depend on third parties and cannot be guaranteed by FinkUP. Refund failure may occur due to:,Closed bank account,Expired card,Incorrect refund method,User relocating accounts,Bank deactivation of UPI ID,Dormant accounts,In such cases:,FinkUP may request updated details if Organiser policy allows.,Refunds may be processed only after User submits required information. For transactions involving:,EMI,Wallet + Card combinations,Cashback schemes,Partial payment methods,Refunds will be processed according to payment gateway and bank rules. Interest or EMI charges may not be refundable. Certain events may explicitly state:,“No Refunds Under Any Circumstances”,“Strictly Non-Cancellable”,“Rain or Shine Event”,“Artist Line-Up Subject to Change”,These terms override any general refund conditions. Refunds can be issued only to the original purchaser. They cannot be transferred to third parties, regardless of:,Who paid,Who attended,Who used the ticket,Identity verification may be required. Accidental purchase or user error does not qualify for refunds. Examples include:,Wrong event selection,Wrong date,Wrong category,Duplicate order,Incorrect quantity,Typing errors in details,Refunds for such errors are strictly at Organiser discretion. Organiser decisions regarding refunds are:,Final,Binding,Non-negotiable,FinkUP cannot modify, dispute, or interpret Organiser refund rules. Users acknowledge that they are solely responsible for:,Travel,Accommodation,Food & beverages,Childcare,Parking,Ride-sharing costs,These expenses are not recoverable, even if the event is cancelled or rescheduled. FinkUP will notify Users of refund outcomes through:,Email,SMS,App notifications,However, failure to receive such communication does not affect the validity of the refund decision.

By using FinkUP and attending events for which tickets are purchased through the Platform, You agree to comply with all behavioral, safety, operational, and legal standards defined herein.,Non-compliance may result in:,Account suspension,Ticket invalidation,Wallet freeze,Denial of entry,Removal from venue,Legal action,Permanent ban You agree to:,Use the Platform only for lawful purposes;,Provide accurate and truthful information;,Follow instructions of venue authorities, event staff, and security personnel;,Treat all staff, performers, and attendees with respect;,Refrain from disruptive, unsafe, or offensive behavior;,Not engage in harassment, intimidation, or violence;,Not engage in fraudulent, abusive, or manipulative conduct;,Use FinkUP-provided tickets and credentials responsibly and ethically. You are strictly prohibited from engaging in the following activities:,A. Fraudulent Activities,Using stolen payment instruments,Misrepresenting identity,Creating fake/multiple accounts,Chargeback abuse,Submitting fraudulent refund requests,Attempting to bypass payment verification,Manipulating ticket quantities or inventory,B. Unauthorized Access,Using scripts, bots, crawlers, or automated tools,Hacking, tampering, or interfering with Platform operations,Circumventing authentication or access mechanisms,Attempting to gain access to administrative systems,C. Scalping & Unauthorized Resale,Reselling tickets at higher prices,Bulk buying of tickets for black-market distribution,Purchasing tickets for speculative or commercial resale,Using third-party resale platforms without Organiser approval,Violations may lead to permanent blacklisting.,D. Misuse of Promotional Offers,Exploiting coupons by multiple account creation,Using referral codes fraudulently,Redeeming offers not intended for You,Attempting to manipulate discount structures,E. Data Misuse,Scraping user or event data,Harvesting email or phone numbers,Misusing attendee information obtained from the Platform,F. Uploading Harmful Material,Viruses, malware, worms, trojans,Infringing content,Obscene or defamatory material,False or misleading information,G. Disrupting Platform Functioning,Overloading servers,Performing DDoS attacks,Attempting to crash the system,Interfering with payment processing,H. Impersonation,Pretending to be another user, Organiser, FinkUP staff, or authority,Falsifying ownership of accounts or tickets The following behaviors are strictly forbidden at any venue:,A. Safety Violations,Blocking emergency exits,Pushing, shoving, or creating crowd surges,Participating in unsafe actions or stunts,Throwing objects or engaging in violence,B. Intoxication & Substance Use,Being under the influence of drugs,Excessive alcohol consumption,Possession or use of illegal substances,Supplying alcohol to minors,Entry or continuation of stay may be denied without refund.,C. Harassment or Misconduct,Verbal abuse,Physical intimidation,Sexual harassment,Threatening staff or attendees,Bullying or discriminatory behavior,Immediate expulsion and legal action may follow.,D. Unauthorized Zone Access,Entering restricted/VIP areas,Climbing barriers or barricades,Accessing backstage or performance areas,E. Unauthorized Recording,Filming where restricted,Using professional equipment without permission,Live-streaming or rebroadcasting the event,Selling recorded content,Violation may lead to confiscation of equipment and legal consequences.,F. Prohibited Items,Refer to Section 6 for the full prohibited items list. You are strictly prohibited from:,Sharing QR codes publicly or privately,Taking screenshots and distributing them,Attempting multiple entries using the same credential,Altering or modifying QR/barcode content,Tampering with RFID/NFC wristbands,Fabricating false access credentials,Any such misuse results in:,Immediate entry denial,Ticket invalidation,No refund,Account termination You shall not:,Use the Platform for solicitation or advertising,Promote illegal activities,Spread misinformation,Conduct unauthorized surveys or data collection,Post offensive or harmful comments,Spam ticket reviews or chat sections,FinkUP reserves the right to moderate or remove any user-generated content. Users may not:,Interfere with security processes,Attempt to influence event staff decisions,Engage in bribery,Violate queueing protocols,Attempt unauthorized crowd movement,Damage venue property or equipment,Any damages caused by the User shall be recoverable by the Organiser under applicable law. FinkUP employs:,AI-based fraud detection,Behavioural analytics,Device fingerprinting,Transaction risk scoring,Velocity checks,Suspicious activities may result in:,Holding of tickets,Cancellation of bookings,Wallet freeze,Blocking payment instruments,Mandatory KYC,FinkUP may share suspicious patterns with relevant authorities. Depending on severity, FinkUP may take any of the following actions:,Issue warnings,Block access temporarily,Restrict ticket purchase,Cancel existing bookings,Invalidate entry credentials,Freeze wallets,Withhold refunds,Impose IP or device-level bans,Permanently terminate the User account,Initiate legal proceedings Severe violations may lead to:,FIR or police complaints,Civil claims for damages,Criminal prosecution,Organiser or venue-level blacklisting,IP-based tracking and blocking,Examples of severe violations:,Violence or assault,Drug-related offenses,Fraud, phishing, or identity theft,Ticket counterfeiting,Large-scale scalping,Harassment or sexual misconduct If any enforcement action is taken under this section:,The User is not entitled to any refund,No alternative ticket or compensation will be provided,Additional financial penalties may apply depending on damages caused,FinkUP and Organisers reserve the right to recover operational and legal costs. Users must promptly report:,Ticket fraud,Misconduct,Safety hazards,Abusive behavior,Platform misuse,Failure to report may lead to enhanced platform monitoring or account limitations. By using FinkUP and attending events:,You expressly acknowledge and agree that:,Safety and conduct rules are essential to event integrity,Violations pose risk to attendees and operations,FinkUP and Organisers have zero tolerance for abuse,Enforcement actions are non-negotiable and final

This section defines the terms governing all financial transactions conducted on the FinkUP Platform, including ticket purchases, wallet top-ups, refunds, and processing of third-party payments. FinkUP may accept payments through various instruments including, but not limited to:,UPI (Unified Payments Interface),Credit Cards (Visa, Mastercard, RuPay, Amex),Debit Cards,Net Banking,Mobile Wallets,BNPL / EMI / Pay-Later Schemes,Corporate Cards,Third-party payment aggregators,Any other payment method introduced from time to time,Availability may vary by event, category, location, or regulatory requirements. By initiating a payment, You confirm that:,You are authorized to use the selected payment method;,You take full responsibility for the transaction;,You understand that the transaction is irreversible except per the Organiser’s refund policy;,You authorize FinkUP and its payment gateway partners to process the payment.,Payments may require:,OTP verification,3D Secure authentication,Biometric verification,Device verification,Failure to complete mandatory verification will result in a failed transaction. Payments are processed by independent third-party payment gateways. You acknowledge that:,Payment gateways are external entities;,FinkUP does not control gateway decisions, authentication flows, or risk scoring;,Transaction approval or rejection is determined by the gateway and Your bank;,Refund timing depends on the payment gateway and not on FinkUP.,FinkUP shall not be liable for:,Gateway downtime,Verification failures,Payment delays,Double charges caused by User/browser/network issues A. Partial Payment / Pending Transactions,A payment may remain pending due to timeout or delayed bank response.,If pending:,Booking will not be confirmed;,Tickets will not be reserved;,The bank may reverse the amount automatically;,FinkUP has no control over pending debits.,B. Double Charges,Occurs when:,User retries payment,Gateway sends multiple debit instructions,Network resets during transaction,Refund of duplicate charges will follow bank/gateway policy.,FinkUP cannot expedite or influence the timeline. Due to dynamic pricing, a price may change between initiation and final checkout. If:,The new price is higher → transaction may fail or require reattempt,The new price is lower → You will be charged the lower price,FinkUP is not responsible for price changes during checkout. Convenience fees or platform charges:,Are levied for providing digital ticketing infrastructure,Are separate from the Organiser’s ticket price,Are disclosed at checkout before payment,Are non-refundable under all circumstances unless required by law,These fees compensate for:,Technology infrastructure,Support services,Transaction handling,Notification services,Entry system integrations Ticket prices may include:,GST,Entertainment tax,Local municipal levies,Venue charges,Additional statutory fees,Taxes are computed based on Organiser classification and applicable laws.,Tax components are not refundable unless the Organiser authorizes it. Transactions may fail due to:,Weak internet connectivity,Browser crashes,App force-closing,Payment gateway timeouts,Insufficient funds,Bank server downtime,Incorrect OTP entry,FinkUP is not responsible for:,Loss of seats due to incomplete transactions,Money deducted but not reflected,Delay in receiving payment confirmation,Users must check order status before retrying payments. FinkUP and payment partners may:,Conduct real-time fraud checks,Flag suspicious transactions,Require additional user verification,Suspend processing until risk assessment is completed,High-risk transactions may be:,Reversed,Held,Cancelled,Escalated to regulatory authorities Chargebacks initiated directly with the bank/card issuer constitute a violation of these Terms.,If You initiate a chargeback:,Your ticket may be cancelled immediately;,Entry to the event may be denied;,Wallet balances may be frozen;,FinkUP may contest the chargeback legally;,Reversal of funds is strictly at the bank’s discretion;,Your account may be suspended or terminated.,Users must always raise disputes with FinkUP Support before involving banks.,False or fraudulent chargebacks may result in:,Blacklisting,Legal action,Recovery of costs When a refund is approved:,FinkUP initiates reversal through the respective payment gateway;,The bank processes the refund based on its internal policies;,FinkUP cannot guarantee timelines;,Refund delays due to bank holidays, system outages, or audit checks are outside FinkUP’s control. If You pay using an international card:,Foreign exchange rates apply based on Your issuing bank,Additional conversion fees may be charged,Refunds may vary due to currency fluctuations,Banks may levy cross-border charges,FinkUP is not responsible for exchange rate differences. For EMI or pay-later products:,Issuer’s terms apply,Cancellation or refund may not reverse interest already charged,Some products may not allow refunds,Tenure-based charges may be non-refundable,FinkUP does not influence lender decisions. A payment is considered complete only when:,Payment gateway confirms success,FinkUP generates the Booking ID,Access credentials are issued,The confirmation displayed on the screen, SMS, email, or app constitutes proof of purchase. FinkUP is not responsible if:,Someone else uses Your card or UPI ID,Your family member completes a payment without consent,Your employee, friend, or relative makes a payment on Your device,Your OTP is compromised,All transactions completed on Your device/account are treated as authorized. If You do not receive confirmation:,Check “My Tickets” section,Check email spam/junk folders,Verify SMS inbox,Confirm payment from bank,Contact FinkUP support with Transaction ID,Failure to receive confirmation does not guarantee refund or booking. FinkUP uses industry-standard measures including:,SSL encryption,Tokenization,PCI-DSS compliance (via payment partners),Secure server hosting,Device fingerprinting,Anti-fraud algorithms,Despite this, FinkUP cannot guarantee absolute security due to inherent internet risks.,Users must ensure:,Use of trusted networks,Secure devices and browsers,Updated operating systems,Anti-virus protection If multiple payments are made for the same event:,Only one booking will be valid,Extra payments may be refunded subject to Organiser policy,Convenience fee may not be refunded for all transactions FinkUP may cancel any transaction if:,Fraud is detected,Risk scoring flags it,User violates platform policies,Payment gateway raises alerts,Regulatory orders require it,Cancelled transactions will follow Organiser refund rules. By completing a payment, You acknowledge that:,Payment failures may occur,Refunds may take time,Banks control settlement timing,FinkUP is not liable for PG or banking issues,Disputes must be raised directly with FinkUP before initiating chargebacks

This section governs the User’s consent to receive communications from FinkUP via SMS, WhatsApp, email, mobile push notifications, in-app messages, and any other communication channel deployed by the Platform or its service partners. By creating a FinkUP account, purchasing tickets, or using any feature of the Platform, You expressly consent to receive transactional communications, including but not limited to:,Booking confirmations,Ticket delivery messages,OTPs for login or verification,Payment confirmations,Refund updates,Event reminders,Venue entry instructions,Safety or regulatory notifications,Account-related alerts,Wallet top-up or deduction notifications,Transactional communications are mandatory for service delivery and cannot be opted out of. By registering with Your mobile number, You expressly consent to:,Receive WhatsApp messages from FinkUP and its authorized service providers;,Receive transactional updates, event reminders, and other necessary notices via WhatsApp;,Receive promotional or marketing content on WhatsApp unless You opt out.,FinkUP may use WhatsApp Business API or verified WhatsApp channels.,If You do not wish to receive WhatsApp messages, You may opt out by:,Following opt-out instructions within messages, or,Contacting FinkUP Support.,Opting out of WhatsApp messages may limit Your ability to receive timely event-related updates. By using the Platform, You agree that FinkUP may send You marketing and promotional content, including but not limited to:,Event recommendations,Special offers and discounts,Early-bird sales,Festival or seasonal promotions,Personalized suggestions,Retargeting notifications,Sponsored messages,App engagement reminders,Promotional messages may be sent via:,SMS,WhatsApp,Email,Push notifications,In-app banners/messages,You may opt out of promotional communications at any time through:,“Unsubscribe” links in emails,Opt-out keywords in SMS/WhatsApp,Notification settings in the app,Contacting FinkUP Support,Opting out of promotions does NOT affect transactional communications, which remain essential. FinkUP complies with:,TRAI (Telecom Regulatory Authority of India) rules,DLT (Distributed Ledger Technology) regulations,WhatsApp Business Messaging policies,Anti-spam requirements,Email sender standards,However, You acknowledge that:,Delivery of messages depends on telecom operators, email service providers, device settings, and user inbox capacity;,FinkUP does not guarantee delivery of any communication;,DND/NDNC settings may filter or block messages beyond FinkUP’s control.,Failure to receive communications does NOT entitle You to:,Refunds,Compensation,Reentry,Re-issuance of tickets,It remains Your responsibility to check ticket status in Your FinkUP account. FinkUP may send important communications via:,In-app messages,Push notifications,Banner alerts,App badges,You may control push notifications in device settings; however:,Critical updates may only be visible in-app,Disabling notifications may result in missed event updates,FinkUP is not liable for any loss due to such disabling FinkUP is NOT responsible for communication failures due to:,Telecom network outages,WhatsApp API downtime,Spam filters applied by user email clients,SMS delivery failures caused by DLT filtering,Mailbox storage issues,Device software restrictions,Push notification delivery failures,Incorrect email or mobile number provided by User,Users must proactively check their FinkUP account for booking confirmation and updates. Users must ensure that:,Email IDs are valid and active,Mobile numbers are reachable,WhatsApp is operational on the registered number,Their FinkUP account details are always updated,Failure to maintain updated details may result in non-receipt of:,Tickets,Refund notices,Event changes,Entry instructions,FinkUP bears no liability for such lapses. Regardless of opt-out choices, You agree that FinkUP may still send You mandatory communications in situations including but not limited to:,Event cancellations or rescheduling,Safety or emergency instructions,Government orders affecting events,Security-related alerts,Critical platform updates,Payment or ticketing fraud alerts,These are essential for Your safety and experience. If You purchase tickets on behalf of a group:,You represent that You are authorized to provide communication consent on behalf of all group members;,FinkUP may send communications to You as the primary purchaser;,It is Your responsibility to distribute information to group members.,FinkUP is not responsible for communication gaps within groups. Your consent for communication remains valid until:,You delete Your FinkUP account; or,You withdraw consent through official channels for promotional messages.,Some forms of communication may continue for legal or transactional reasons even after account deletion. FinkUP will make reasonable efforts to ensure accuracy of communications; however:,Typos, errors, delays, or discrepancies may occur;,Event information may be updated by Organiser after a message is sent;,Users must verify final event details in their tickets or official event pages.,FinkUP shall not be liable for:,Misinterpretation of communication content,Losses resulting from communication errors,Reliance solely on SMS/WhatsApp/email details By continuing to use FinkUP, You expressly acknowledge and agree that:,Communications are an essential part of the service,You consent to receive transactional messages without the ability to opt out,You consent to promotional messages until You choose to opt out,FinkUP is not responsible for message delivery failures,You remain responsible for checking Your FinkUP account for updates

This section establishes Your rights and obligations relating to the installation, access, usage, and permitted activities of the official FinkUP mobile application (“App”). By installing or using the FinkUP App, You are granted a:,Personal,Non-exclusive,Non-transferable,Non-sublicensable,Revocable,license to use the App solely for lawful access to FinkUP’s ticketing and event services.,You do not acquire any ownership rights in the App or its underlying technologies.,FinkUP may revoke this license at any time without notice. The App may only be downloaded from:,Google Play Store,Apple App Store,Official FinkUP website (if provided),Downloading from any unauthorized or third-party source is strictly prohibited.,FinkUP is not responsible for:,Malware or security threats from unauthorized APKs,Data breaches caused by modified App versions,Tickets compromised due to tampered installations You acknowledge that:,The App may function differently on different devices,Certain features may be limited on older OS versions,FinkUP may discontinue support for outdated devices or operating systems,FinkUP is not liable for failures arising due to:,Unsupported devices,Obsolete OS versions,Custom ROMs or rooted/jailbroken devices,Hardware malfunctions Users are strictly prohibited from:,A. Reverse Engineering & Modification,Reverse engineering the App,Decompiling, decoding, or attempting to derive source code,Modifying or creating derivative works,Bypassing App security systems,Removing or altering copyright notices,B. Unauthorized Distribution,Sharing or selling modified App versions,Distributing the App via third-party websites,Installing FinkUP on emulators for fraudulent purposes,C. Automation & Bot Usage,Using bots, scripts, emulators, or macro tools,Automating ticket bookings,Scraping data or crawling app content,D. Security Circumvention,Bypassing authentication,Interfering with network communication,Injecting malicious code,Manipulating App storage or encrypted data,Any such violation constitutes criminal tampering and may lead to prosecution. The FinkUP App may request permissions including, but not limited to:,Camera Access: for QR scanning, profile verification, FR onboarding (if applicable),Storage Access: for saving tickets or images,Location Access: for venue-based notifications (optional),Mobile Data/WiFi Access: for App functionality,Notifications Permission: for ticketing and updates,Contacts Access: only if You explicitly choose to share invites or referrals (optional),Users may adjust permissions in device settings; however:,Restricting permissions may limit App functionality,FinkUP is not liable for reduced performance due to denied permissions FinkUP may release updates for:,New features,Security enhancements,Bug fixes,Performance improvements,You agree that:,The App may require mandatory updates,Certain features may cease to function without updating,FinkUP may disable outdated versions to maintain security,Automatic updates may be delivered based on device settings,Failure to update the App shall not create liability for FinkUP. The App may experience temporary unavailability due to:,Maintenance,Server upgrades,Traffic overload,Network issues,Third-party service interruptions,Force majeure events,Such downtime does not entitle the User to:,Refunds,Compensation,Entry priority,Replacement tickets You agree NOT to:,Interfere with other Users’ experience,Manipulate App functions,Exploit platform vulnerabilities,Upload harmful or corrupt files,Transmit malware, viruses, or malicious code,Perform any act that may disrupt FinkUP systems,Violations may result in immediate account termination. To protect Users and Organisers, FinkUP may:,Detect rooted or jailbroken devices,Restrict app functionality on compromised devices,Invalidate suspicious session tokens,Force logout due to security triggers,Block devices engaged in fraudulent booking attempts,These measures are essential for platform security. FinkUP may:,Add or remove app features,Modify app design or interface,Change login flows,Introduce security enhancements,Discontinue deprecated components,Such modifications do not require prior notice and do not affect the binding nature of these Terms. Uninstalling the App does NOT:,Cancel Your tickets,Cancel Your account,Stop transactional communications,Terminate Your financial obligations,Remove Your personal data from FinkUP systems,Account deletion must be requested separately. The App contains:,Proprietary technology,Copyrighted designs,Licensed software,Trademarks,Custom algorithms,Encrypted QR/NFC protocols,These remain the exclusive property of FinkUP and its licensors.,Unauthorized use or reproduction constitutes infringement. Users are solely responsible for:,Maintaining their device’s security,Protecting the device from malware,Ensuring valid OS versions,Preventing unauthorized access to their FinkUP account,FinkUP is not liable for fraud or ticket misuse resulting from:,Device theft,Shared devices,Weak passwords,Compromised email/SIM accounts,Insecure networks FinkUP may:,Suspend,Restrict,Terminate,Your App usage if:,Fraud is detected,Platform rules are violated,Unauthorized software tools are used,Threats to system integrity arise,Termination may invalidate tickets or wallet balances subject to Organiser policy. By using the App, You acknowledge and agree that:,The App may require permissions and updates,The App is licensed, not sold,You will not reverse engineer or tamper with the App,App unavailability does not entitle compensation,FinkUP may enforce security controls without notice

This section governs all technology-based ticketing and access systems deployed or supported by FinkUP, including:,QR-based ticket entry,NFC/RFID wristbands,Facial Recognition entry (where applicable),Turnstiles & Access Control Devices,Offline scanning systems,Anti-fraud ticket validation,Multi-gate, multi-device synchronization,Cashless wristband transactions (FinkCash features) You acknowledge that Your ticket may be delivered in the form of:,Unique QR codes,Digital tokens,Barcodes,In-app access passes,Wallet passes,These are encrypted and linked to Your booking.,FinkUP is not responsible for:,QR code unreadable due to brightness, screen cracks, low resolution,Screenshots that are outdated or invalid,Photo app corruption or accidental deletion,Third-party apps blocking the ticket display,Dead battery or malfunctioning device,Tickets displayed via unauthorized apps or modified devices,Only the first successful scan is considered valid.,Any duplicate or subsequent scan is automatically rejected. For certain events, access may require RFID/NFC wristbands.,You agree that:,Wristbands are Your responsibility after issuance,Tampering voids the wristband immediately,Cut or removed wristbands cannot be restored,Wet or damaged wristbands may fail to function,Replacement wristbands (if allowed) may incur additional charges,Cashless balance stored on wristband is subject to event-specific terms,FinkUP is not liable for:,Wristband damage due to user negligence,Loss of wristbands,Theft of wristbands,Wristband malfunction caused by force or environmental exposure,Cashless transaction failures due to device interference (Applicable only at enabled venues or events),Where FinkUP deploys FR entry systems, You acknowledge that:,Entry is based on real-time biometric matching,FR systems require optimal lighting & positioning,FR may fail due to accessories, sunglasses, masks, or low-light,You must provide explicit consent to use FR,You may choose alternative entry if FR is not mandatory,FinkUP is not responsible for:,FR failure due to user appearance changes,FR denial due to incorrect enrollment,Delays caused by FR verification,Denial of entry if alternate access is not provided by Organiser Many large venues rely on offline or low-bandwidth scanning modes.,You acknowledge that:,Ticket validation may take longer in offline mode,Duplicate ticket detection may be delayed by sync intervals,Entry queues may move slowly during network congestion,Real-time sync across gates may not always be instantaneous,FinkUP shall not be liable for:,Delays in entry,Temporary inability to validate tickets,Scanning failures due to weak cellular/WiFi coverage,Gate congestion or slow-moving queues,Offline mode is a safety fallback, not a guarantee of instant access. Where FinkUP deploys hardware:,Turnstiles,QR scanners,NFC/RFID readers,Check-in kiosks,Entry control gates,Handheld scanners,You acknowledge that:,Hardware performance depends on venue power & connectivity,Devices may require periodic reboot or recalibration,Dust, heat, moisture, or crowd pressure may impact device efficiency,FinkUP is not responsible for:,Power outages at venue,Device overheating caused by environmental conditions,Physical damage caused by attendees,Venue staff misoperation or mishandling of devices FinkUP employs multi-layered fraud prevention including:,Tokenized QR,Time-limited QR refresh,Duplicate scan detection,Device reputation scoring,IP/device fingerprinting,AI/ML fraud heuristics,Attendee identity mapping,You acknowledge that anti-fraud systems may:,Reject suspicious QR codes,Require secondary verification,Flag unusual patterns,Delay entry pending manual override,FinkUP is not liable for delays caused by fraud prevention systems. Large events may have multiple gates operating simultaneously.,You acknowledge that:,Data sync may experience brief delays,A ticket marked “used” at one gate may take a moment to show across other gates,Duplicate entries may result in denial,Manual override may be required if sync conflict occurs,This is normal behaviour and not a defect.,FinkUP is not liable for inconvenience or delays caused by multi-gate sync logic. Scanning systems may be affected by:,Sunlight glare on mobile screens,High brightness environments,Moisture or humidity,Interference from metallic objects,Improper ticket display angle,User holding phone too close or too far,Human error by venue staff,FinkUP shall not be responsible for failures arising from such conditions. Replacement of:,QR tickets,Wristbands,RFID cards,Entry passes,is permitted only if the Organiser approves.,FinkUP cannot:,Issue replacement without Organiser consent,Replace damaged wristbands,Reactivate voided credentials,Override Organiser’s access policy FinkUP is NOT responsible for:,Failure of scanning devices,Ticket not loading due to network issues,Delay in QR generation,Loss of access due to app crash on user device,Wristband malfunction caused by user handling,FR system mismatch,Offline mode validation delays,Gate mismanagement by venue staff,Errors caused by third-party scanning hardware used by Organiser,Entry approval is solely under the control of Organiser and venue authorities. FinkUP does not guarantee compatibility with:,All smartphone models,Custom ROMs,VPN-enabled devices,Devices with restricted permissions,Devices with outdated browsers,Low-end hardware unable to render QR codes properly,Users must ensure that their device meets the minimum requirements. Users must:,Keep their device fully charged,Ensure brightness is adequate,Pre-download the ticket,Keep wristbands safe,Arrive early to avoid queue delays,Remove accessories (sunglasses, masks) if FR entry is enabled,Failure to comply does NOT entitle the User to refund or compensation. FinkUP may temporarily disable:,QR refresh,Fraud checks,Wristband topping,Online wallet services,Face recognition entry,Gate sync updates,during:,System maintenance,High-load capacity events,Emergency scenarios,Regulatory requests,These actions will not create liability for FinkUP. By using a technology-enabled ticket or wristband, You expressly agree that:,Scanning systems have operational limitations,FinkUP does not guarantee error-free entry processing,Entry decisions are made by venue/Organiser staff,Refunds will not be issued for access delays or technical issues,You will comply with all scanning and verification requirements

This section applies to events featuring:,Multiple zones or entry types,Multi-day passes,VIP/VVIP or premium categories,Add-on entitlements,Zone-restricted benefits,After-parties or sub-events,Hybrid or digital components,Workshops, meet-and-greets, or special access Events may classify access zones as:,VIP / VVIP / Premium,General Access,Fan Pit / Front Row,Reserved Seating,Lounges,Artist or Crew Areas,Sponsor Areas,Restricted or Invite-Only Sections,Your ticket grants access only to the zones explicitly mentioned on Your ticket or in Your booking confirmation.,You acknowledge that:,Zone access is strictly enforced,Attempting to enter an unauthorized zone may result in removal,Refunds will not be issued for denial of improper entry,The Organiser has absolute authority to restrict or re-allocate zones. Depending on event format:,Seating may be reserved or unreserved,Standing areas may be first-come-first-served,Viewing quality may vary depending on crowd density,VIP zones do not guarantee unobstructed visibility,You understand that:,Crowd dynamics may change viewing quality,Organisers may modify seating layouts,Stage height or camera setups may obstruct sightlines,Seating charts shown online are illustrative only,No compensation shall be provided for dissatisfaction with viewing angles or comfort. For events spanning multiple days:,A multi-day pass grants access only on the dates listed,Losing a wristband or credential may void access for remaining days,Each day may require separate scanning for attendance,Entry rules may differ from day to day,Re-entry may be restricted or disallowed,Unused days cannot be refunded or carried forward.,If You miss a day, no refund or replacement shall be issued. VIP/VVIP categories may include:,Exclusive entry gates,Dedicated viewing zones,Priority lanes,Complimentary F&B items,Meet-and-greet access,High-end seating,Table service,Merchandise bundles,Parking privileges,Dedicated concierge support,You acknowledge that:,VIP entitlements vary per event,VIP experiences may change due to artist or operational constraints,Complimentary items cannot be refunded or exchanged,Limited-time access windows must be respected,Delays caused by crowd or logistics do not qualify for compensation,VIP packages may include third-party services, for which FinkUP is not liable. Certain tickets may allow Users to purchase add-ons such as:,After-party access,F&B coupons,Parking passes,Lounge access,Workshops,Masterclasses,Merchandise,Reserved tables,Fast-track entry,Add-ons are governed by the same refund rules as tickets unless explicitly stated otherwise.,Failure to use purchased add-ons does not entitle the User to a refund. Some experiences may require:,Time window entry,Pre-scheduled slots,Sequential access,Wristband activation at a specific time,Limited-capacity shift entries,You must arrive within Your allotted time slot.,Late arrivals:,May be denied entry,Cannot request rescheduling,Cannot claim refunds Organisers may:,Upgrade Users to a better zone,Reassign Users due to venue layout changes,Downgrade a zone if capacity or safety demands,Merge multiple zones due to low attendance,Refund eligibility for changes shall follow Organiser policy.,Most reassignments do not qualify for refunds. These experiences may:,Require separate check-in,Have limited capacity,Operate under strict timing,Require additional verification,Be subject to last-minute change or cancellation,You acknowledge that:,Artists may alter schedules,Meet-and-greet format is determined by Organiser,Photo ops may be restricted,Physical contact with artists may be prohibited,Late arrival forfeits participation,Refunds for missed special access sessions are not permitted. For outdoor multi-zone events:,Weather may restrict zone operations,Certain zones (e.g., lounges, pit areas) may temporarily close,Mud, rain, heat, wind may affect viewing,Sun glare may impact visibility,Outdoor F&B may be delayed due to conditions,Such conditions do NOT entitle Users to refunds or compensation. Multi-zone events may require:,RFID/NFC wristband activation at gates,Linking of zone entitlements to digital wristband ID,Protection of wristbands against tampering,Loss or tampering of wristbands:,Invalidates all zone entitlements,Cannot be restored without Organiser approval,May incur replacement fees (if replacement is allowed) Re-entry policies may vary:,Some zones allow re-entry,Some zones are strictly no re-entry,Exiting a zone may void privileges for that day,Users must follow zone-specific re-entry rules. Amenities are subject to availability, and may include:,Premium restrooms,Private bars,Food counters,Dedicated service staff,You acknowledge that:,Stock shortages may occur,Queue lengths may vary,Lounge seating may not be guaranteed,Some amenities may be shared among multiple VIP categories,Such variations do NOT entitle refunds. Multi-zone events may experience:,Queue delays,Gate reshuffling,Security bottlenecks,Queue merging,Crowd redirection,FinkUP is not liable for delays caused by:,Crowd density,Security protocols,Venue staff decisions,Traffic at entry checkpoints Some events may offer:,Live-streaming access,Virtual meet-and-greets,Exclusive online content,Digital collectibles,Access depends on:,Internet connectivity,Device compatibility,Third-party streaming platforms,FinkUP is not liable for:,User connectivity issues,Device-related playback problems,Streaming outages Unless explicitly stated:,Multi-day passes are non-transferable,VIP entitlements cannot be shared,Zone permissions are tied to the registered individual,Wristband-based entitlements cannot be transferred,Attempting to transfer may result in removal without refund. The Organiser reserves the right to:,Close zones temporarily,Redirect attendees,Restrict access for safety concerns,Cap attendance within lounges or pits,Modify amenities without notice,Such decisions are final and do not entitle compensation. By purchasing or using a multi-zone, multi-day, or VIP ticket, You expressly acknowledge that:,Zone entitlements are subject to operational realities,Organisers may modify zone rules anytime,Refunds are not permitted unless explicitly provided,Technology requirements (wristbands, QR, app) must be followed,Access delays do not constitute service deficiency

FinkUP may offer an integrated wallet or stored-value balance (“Wallet”) for use within the Platform or at Partner Events.,The Wallet is a closed-loop, non-transferable digital balance that enables faster checkouts, cashless onsite payments (where applicable), and refund credits as permitted by the Organiser.,The Wallet is not:,A bank account,A savings product,A payment instrument under RBI PPI regulations,A digital asset or token,A substitute for physical currency You acknowledge that:,The Wallet can only be used for purchases permitted within the FinkUP ecosystem,The Wallet cannot be used outside FinkUP or Partner Events,Wallet balances have no cash value outside the Platform,Balances cannot be transferred to other users,The Wallet is not exchangeable for cash unless explicitly stated by Organiser rules Wallet balance may be:,Credited as part of a refund from an Organiser,Added voluntarily by You via allowed payment methods,Included as promotional credits (non-withdrawable),Added automatically for specific ticket categories or event bundles,Payment methods for adding balance depend on event policies and may include:,Credit/Debit Cards,UPI,Net Banking,Wallet-to-wallet transfers (internal only),Cash top-up at venue (if enabled) Wallet balances may include:,A. Refundable Balance,Balance that can be returned to the User if:,The Organiser approves refund,Event cancellation credits are issued to wallet,Post-event cashless refund rules allow it,B. Non-Refundable Balance,Includes:,Promotional credits,Bonus amounts,Discount rewards,Organiser-funded credits,Expiring event-specific credits,These cannot be withdrawn or transferred.,C. Expiring Balance,Some event wallets reset after a festival/day or expire after a fixed duration.,Expiry terms will be listed on the event page. Where FinkUP provides RFID/NFC or QR-based cashless services, Wallet balance may be used for:,Food & beverages,Merchandise,Add-on services,Parking or lockers (if supported),Experience zones or arcade games,Topping wristbands (where applicable),FinkUP is not responsible for:,Vendor pricing,Receipt issuance,Quality of goods sold,Disputes between Users and onsite vendors,Wallet simply acts as a payment method. Refund policies depend entirely on the Organiser, not FinkUP.,Refunds may be:,Full,Partial,Conditional,Time-bound,Not allowed at all,Refunds may be denied for:,Lost or damaged wristbands,Inability to verify User identity,Expired refund window,Insufficient transaction logs,Technical tampering or suspicious behaviour,FinkUP will follow Organiser instructions. You acknowledge and agree that:,Wallet balances may have expiry dates,Event-specific wallets reset after the event,Promotional balances may expire sooner,Expired balances cannot be restored,No compensation or refund is provided for expired balances,Expiry details will be made available:,In-app,On event page,In wallet section Wallet logs include:,Top-up amount,Vendor payments,Refund credits,Timestamped history,Onsite spend logs,These logs are considered final unless proven otherwise by FinkUP.,FinkUP is not required to share internal server logs or forensic data unless mandated by law. To protect Platform integrity, FinkUP may:,Freeze Wallet balance,Reverse suspicious credits,Block top-ups,Demand identity verification,Blacklist devices,Flag high-risk behaviour,Approve or decline refunds based on risk scoring,Wallet may be frozen if:,Fraudulent transactions are detected,Chargebacks occur,Unauthorized access is suspected,Event misuse (scalping, duplicated wristbands) is identified Wallet balance:,Does NOT earn interest,Does NOT constitute deposits under RBI Act,Does NOT represent a loan to FinkUP,Has no investment or monetary appreciation rights If You top-up the wallet incorrectly:,Examples:,Wrong amount,Unintended duplicate top-up,Payment made twice due to network error,Wrong event wallet selected,Refund or correction is subject to:,Proof of transaction,Organiser refund rules,FinkUP verification,Convenience fees for top-ups (where charged) are non-refundable. Cashless systems may be affected by:,Network errors,Device malfunction,Wristband chip damage,POS outages,Vendor-side technical issues,Peak hour traffic,FinkUP shall not be liable for:,Queue delays,Failed transactions due to vendor hardware,Inability to process refunds immediately,Errors caused by damaged User wristbands FinkUP may:,Modify wallet features,Pause wallet services for maintenance,Discontinue wallet usage at certain events,Change refund rules as dictated by Organiser,Disable wallet feature for compliance reasons,Such changes shall not entitle Users to compensation. Wallet usage at onsite vendors is strictly between:,User ↔ Vendor,FinkUP is not responsible for:,Quality of goods,Pricing choices,Vendor cancellations,Incorrect vendor charges,Disputes related to quantity or portion,Hygiene or safety of food products Users must:,Keep wristbands/codes safe,Prevent unauthorized access,Avoid sharing wallet-linked QR codes,Report suspicious activity immediately,Maintain accurate contact details,Loss caused due to negligence is not refundable. By using the Wallet, You expressly acknowledge that:,Wallet is a convenience feature,Wallet is not a financial product,Refunds depend on Organiser rules,FinkUP can freeze wallets in case of suspected misuse,Balance expiry is final,No legal claim can be made on expired or non-refundable balance

This section governs the risks associated with attending physical events facilitated through FinkUP. By purchasing tickets and attending events, You expressly acknowledge and accept the inherent risks associated with large gatherings. You acknowledge and agree that:,Attendance at events involves inherent risks,You are solely responsible for assessing Your own physical and mental fitness,You must exercise reasonable care during movement within crowded environments,You must comply with all health, safety, and venue instructions,You must avoid hazardous or risky behaviour,FinkUP shall not be liable for:,Injury,Illness,Property damage,Loss or theft,Accidents arising from User negligence While Organisers may provide:,First-aid stations,Basic medical assistance,Paramedic or emergency staff,Ambulance support (if declared),You acknowledge that:,Availability of such services varies per event,Response time is subject to crowd, terrain, and venue control,Medical personnel may not have hospital-grade capabilities,FinkUP does not provide medical services,FinkUP is not responsible for:,Delay in medical assistance,Quality of medical care,Accuracy of medical advice,Unavailability of medical equipment,Hospitalization costs,Attendance is at Your own risk. If You have any medical condition including, but not limited to:,Heart conditions,Respiratory issues,Epilepsy,Mobility impairments,Allergies,Photosensitivity,Mental health conditions,You must consult Your doctor before attending.,FinkUP is not responsible for:,Aggravation of medical conditions,Allergic reactions to food, lighting, smoke, fog, or weather,Triggering of photosensitive episodes,Health deterioration during the event,Entry is voluntary and undertaken at Your own risk. Outdoor events involve exposure to:,Heat,Cold,Humidity,Rain,Wind,Dust,Uneven ground,Pollen or allergens,You acknowledge that:,Weather may change rapidly,Outdoor conditions may impact comfort and safety,Organisers may alter entry gates or crowd flow due to weather,FinkUP is not liable for:,Heat exhaustion,Sunburn,Dehydration,Weather-related interruptions,Slippery surfaces or muddy conditions You understand that:,Crowds may become dense or unpredictable,There is risk of pushing, jostling, crowd surges, or stampede-like conditions,Entry/exit bottlenecks can occur,Viewing areas may be congested,Crowd behaviour cannot be fully controlled,FinkUP does not control crowd movement and is not responsible for:,Injury caused by other attendees,Damage or loss of personal belongings,Accidents caused by sudden crowd movement,Fights, harassment, or misconduct by visitors,Such incidents fall under venue/Organiser safety operations. You acknowledge that:,Some events may serve alcohol,Alcohol consumption may affect Your judgment or mobility,Others’ intoxication may pose safety risks,FinkUP is not liable for:,Injuries arising due to intoxication,Misconduct by intoxicated attendees,Fights, verbal altercations, or aggression,Alcohol poisoning or substance misuse,Organisers may deny entry or remove attendees at any time. You must comply with:,Public announcements,Evacuation orders,Staff instructions,Security directives,Barricade restrictions,Emergency rerouting,Failure to comply may result in:,Entry denial,Immediate removal,No refund,Reporting to authorities,FinkUP is not responsible for incidents arising due to non-compliance. Events may include:,Strobe lights,Loud amplification,Smoke machines,Lasers,Fireworks,Pyrotechnics,Confetti cannons,Haze/fog effects,Special audio frequencies,You acknowledge that such effects may:,Cause discomfort,Affect breathing,Trigger medical reactions,Affect minors,Interfere with photosensitive conditions,FinkUP is not liable for:,Health issues caused by sensory effects,Failure to disclose sensitivities,Attendance is voluntary. You are responsible for securing Your personal belongings.,FinkUP is not liable for:,Theft,Misplacement,Damage to personal items,Items confiscated at security,Cloakrooms (if available) are managed by the Organiser/venue. Emergency may include:,Fire,Earthquake,Riot,Medical emergency,Technical failure,Stage collapse,Police intervention,Structural damage,Crowd surge,Evacuations may require:,Leaving belongings behind,Movement through alternate paths,Temporary restriction of movement,Suspension of event activities,You agree that:,Evacuation decisions are final,No refund will be provided for partial event completion,FinkUP is not liable for losses during emergency evacuations You explicitly agree that:,Events inherently carry the risk of injury,FinkUP is not responsible for accidents, injuries, or fatalities,Injury arising from venue structure, infrastructure, or crowd behaviour is not attributable to FinkUP,Organisers and venue authorities hold primary responsibility for safety compliance,FinkUP’s liability is strictly limited as per Section 28 (Limitation of Liability). If attending an event with minors:,You take full responsibility for their safety,Minors must be supervised at all times,Certain event zones may be inappropriate for minors,Ear protection or safety measures are recommended,FinkUP is not liable for harm involving minors. Venue safety, including:,Barricades,Ramps,Staircases,Lighting,Emergency equipment,Exit signage,Stage construction,Seating structures,is the sole responsibility of the Organiser and venue operator.,FinkUP is not responsible for:,Infrastructure failures,Trip hazards,Loose structures,Stage, barrier, or scaffold collapse Most events do not include personal insurance.,You acknowledge that:,FinkUP does not provide event-specific insurance,No personal accident coverage is included with ticket purchase,You are responsible for procuring insurance if desired Events may be subject to:,Government health mandates,Mask or vaccination requirements,Social distancing restrictions,Capacity limitations,You agree to comply with all such regulations.,Non-compliance may result in removal without refund. FinkUP is not liable for medical or safety issues caused by:,Venue staff,Security contractors,Event volunteers,Food vendors,Third-party service providers,Medical partners,Such liabilities rest exclusively with the Organiser or vendor. By attending an event, You expressly acknowledge:,All risks associated with crowds and live events,That FinkUP is not responsible for Your health or safety,That You voluntarily assume all event-related risks,That no refund or compensation will be provided for incidents covered under this section

By purchasing a ticket or entering any event facilitated through FinkUP, You expressly consent to being photographed, filmed, recorded, and monitored for security, operational, promotional, and legal purposes as detailed below. You acknowledge and agree that:,The Organiser, venue authorities, FinkUP, and authorized third-party partners may capture photos, videos, live streams, or other forms of visual or audio recordings during the event.,Such recordings may include You, whether intentionally or incidentally.,Recordings may capture identifiable features including face, voice, clothing, tattoos, and interactions.,By attending, You provide full, unconditional consent to such recordings. You grant the Organiser and FinkUP a royalty-free, perpetual, worldwide, irrevocable license to:,Use,Reproduce,Distribute,Broadcast,Exhibit,Edit,Publish,Display,Monetize,any images, videos, or recordings featuring You, for any purpose including:,Event marketing,Social media posts,Advertisements,Press releases,Recap videos,FinkUP promotional content,Sponsor content,Future event campaigns,Documentation and archival material,You waive any rights to review, request edits, or withdraw consent. You acknowledge that:,No financial compensation,No royalty,No credit or acknowledgment,No approval rights,will be provided for use of Your likeness. Depending on event rules:,Photography may be permitted only in non-restricted zones,Flash photography may be prohibited,Professional cameras, DSLRs, stabilizers, drones, and recording equipment may be restricted,Filming entire performances may be prohibited,Live streaming may be prohibited,Security may require deletion of unauthorized footage,Violation may result in:,Confiscation of recording equipment,Removal from venue,Ticket invalidation,Legal action (e.g., piracy, copyright infringement),These restrictions vary by Organiser and venue and must be followed strictly. You acknowledge and consent that:,Venues may be equipped with CCTV cameras for safety and crowd management.,FinkUP may deploy additional cameras at entry/exit gates for operational monitoring.,These recordings may be used for security, legal, and internal audit purposes.,Recorded footage may be shared with law enforcement if required.,Recordings may remain stored for as long as operationally or legally necessary.,There is no expectation of privacy in public event spaces. Where FR is implemented:,You may be captured by FR-enabled cameras for identity validation or crowd safety.,FR usage requires prior consent, which is collected through ticket purchase or event registration.,FR captures may be compared against onboarding photos for authentication.,FinkUP will:,Use FR solely for access control or safety,Not sell FR data,Not share biometric details without lawful basis,Failure of FR does not entitle refunds; alternative entry methods may be used where permitted. Recordings, including CCTV, FR, and audio-video footage, may be used for:,Investigating misconduct,Documenting security incidents,Crowd behavior analysis,Operational review,Law enforcement requests,Evidence in legal disputes,Fraud prevention,Entry misuse detection,You grant permission for FinkUP and the Organiser to retain and utilize such recordings. Footage may be shared with:,Police and regulatory authorities,Courts,Event security personnel,Insurance companies (for claims),Sponsors (for promotional recap videos),Production teams,Media agencies,Sharing is allowed without further consent where operationally or legally necessary. Other attendees may capture and publish photos or videos in which You appear.,FinkUP is not responsible for:,Attendee-created content,Content posted by influencers, media, or brands,Unauthorized third-party publication,Users must contact the posting party directly for any disputes. Users are strictly prohibited from recording:,Staff or security in a threatening manner,Sensitive backstage areas,Restricted or private zones,Other attendees in a harassing or intrusive manner,Any content violating privacy, safety, or event rules,Violation may lead to:,Removal from venue,Ticket invalidation,Permanent FinkUP account ban,Legal action While promotional and operational recordings cannot be revoked, FinkUP may consider removal of specific content only if:,It violates applicable privacy laws,It depicts minors in unsafe contexts,It was captured illegally by unauthorized personnel,It poses a security risk,The decision is solely at FinkUP’s discretion. Users cannot request:,Event footage,Raw camera recordings,CCTV extractions,Copies of FR captures,Photography from event teams,Such data is not provided to attendees except when legally compelled. By attending a FinkUP-facilitated event, You expressly acknowledge:,You may be photographed or recorded at any time,Such recordings may be used commercially,CCTV and surveillance are mandatory for safety,No compensation is owed for Your appearance,You waive all claims to publicity rights,Event rules regarding recording devices must be followed,Disputes regarding recordings fall under venue/Organiser jurisdiction,Bottom of Form

This section applies to all non-ticket purchases made through FinkUP (“Add-On Purchases”), including but not limited to:,Merchandise (apparel, accessories, collectibles),Parking passes,VIP upgrades,F&B vouchers or prepaid coupons,Event kits and welcome hampers,Table or cabana bookings,Locker rentals,Experience passes (workshops, meet-and-greets),After-party access,Venue services offered by partners,Digital goods (photos, videos, digital collectibles if introduced),These purchases may be facilitated directly by FinkUP or by third-party sellers via the FinkUP marketplace. Add-ons are distinct from event tickets and are governed separately. Purchasing an add-on does not guarantee event entry unless explicitly stated.,Add-on purchases:,Are subject to availability,May require separate verification,May have their own terms, usage windows, and redemption rules,Cannot be clubbed or interchanged with tickets For any merchandise or services sold by third-party vendors:,The vendor is solely responsible for product quality,The vendor manages warranty or replacement (if any),The vendor determines shipping timelines,The vendor is responsible for post-sale support,FinkUP acts only as a facilitator for the transaction.,FinkUP is not responsible for:,Defective merchandise,Delays in delivery,Wrong item shipped,Vendor cancellations,Quality mismatches,Sizing issues,Warranty disputes,Such disputes must be resolved between the User and the vendor. For add-ons redeemable onsite:,Examples:,F&B coupons,Parking passes,Merchandise redemption,Table or lounge access,Activity/workshop participation,You must follow:,Specific redemption locations,Timing windows,Valid ID/QR verification,Wristband or ticket scanning,Unused add-ons:,Cannot be refunded,Cannot be carried forward,Cannot be exchanged,Do not entitle compensation Parking passes:,Do NOT guarantee a reserved spot,May be subject to first-come-first-served occupancy,May be affected by traffic or regulatory restrictions,Are non-refundable unless event is cancelled,May require arriving within designated time windows,FinkUP is not responsible for:,Traffic delays,Local authority restrictions,Tow-away decisions,Safety or security of vehicles For apparel or wearable merchandise:,Colors may vary due to screen differences,Sizes may differ from standard retail measurements,Limited edition items are produced in restricted quantities,Returns are generally not allowed, except for manufacturing defects and only if Vendor permits.,FinkUP does not guarantee:,Exact color reproduction,Fit or style satisfaction,Fabric quality beyond vendor descriptions If pre-order merchandise is offered:,Delivery timelines are estimates,Production delays may occur,Items may ship after the event date,Cancellation is NOT permitted once the order is placed Digital add-ons may include:,Exclusive videos,On-event photographs,Digital collectibles,Artist messages,Virtual meet-and-greet access,Downloadable content,You acknowledge:,Access is non-transferable,Digital rights belong to the Organiser/FinkUP,Quality may vary depending on device and network,Content cannot be resold or redistributed Tables and premium lounge add-ons:,May have minimum-order requirements (F&B),May require all attendees to present valid IDs and wristbands,May not be refundable,Cannot be downgraded or transferred,Are subject to venue entry rules,Failure to meet ID or age criteria voids entitlement without refund. These coupons:,Must be used only at participating vendors,Cannot be exchanged for cash,Cannot be refunded if unused,May expire at the end of event/day,May vary in value depending on vendor pricing,Vendor pricing is outside FinkUP’s control. Some add-ons may require:,Specific time slots,Limited capacity,Mandatory check-in procedures,If You miss Your slot:,No rescheduling is guaranteed,No refund will be issued Unless otherwise stated:,Add-ons are non-refundable,Add-ons are non-cancellable,Add-ons cannot be changed after purchase,Add-ons cannot be replaced due to user error,Refund is only possible when:,The event is cancelled AND,The Organiser approves refund of add-ons,Event happening but You failing to redeem the add-on is NOT grounds for refund. If a ticket bundle includes:,Merchandise,Exclusive access,Coupons,VIP inclusions,Then:,Cancellation or refund applies to the entire package, not components,Organiser’s final policy governs refund eligibility FinkUP is NOT responsible for:,Lost coupons,Lost wristbands,Lost merchandise redemption slips,Damaged add-on QR codes,Theft of any physical item,Replacement is allowed only if Organiser approves. For items requiring delivery:,Delivery timelines are approximate,Shipping charges may apply,Delays due to courier or logistics partners are beyond FinkUP's control,FinkUP is not liable for damaged shipments,International shipping (if offered) may incur customs duty,User must provide accurate delivery address. Unless explicitly stated:,Add-ons have no warranty,Consumables (F&B) have no returns,Wearables have no size exchange,Electronics (if any) follow vendor warranty only,FinkUP is not responsible for after-sales support. Vendors at events operate independently.,FinkUP is NOT responsible for:,Vendor behaviour,Vendor refusal to redeem coupons,Vendor pricing,Vendor stock-outs,Poor service quality,Complaints must be addressed directly to vendor or Organiser. By purchasing an add-on, You expressly acknowledge that:,Add-ons are event-specific,Refunds are very limited,Vendor is responsible for product/service quality,Redemption requires compliance with venue and event rules,Expiry, non-usage, or delays do not entitle refunds,FinkUP's role is primarily technological and contractual as a facilitator

This section governs the conditions under which tickets may be transferred, reassigned, gifted, or resold. Unless explicitly enabled by the Organiser or FinkUP for a specific event, all tickets are strictly non-transferable. By default:,Tickets cannot be transferred to another person,Name changes are not allowed,Reassignment is prohibited,Guest substitution is not permitted,Tickets cannot be gifted or resold,This rule applies unless a transfer feature is explicitly enabled at event level. For events where Organisers choose to enable transfer:,Transfers may include:,Name change,Email change,Mobile number reassignment,Guest substitution,Adding new attendee details,Organiser may impose:,Transfer fees,Cut-off windows,ID verification requirements,Maximum number of transfers,Restrictions based on ticket category,Organiser’s rules override all other considerations. Certain ticket types are always non-transferable:,VIP / VVIP passes,Artist meet-and-greet passes,Backstage or restricted area credentials,Multi-day wristbands,Corporate or group allocations with fixed attendee lists,Student or child tickets requiring ID,Age-restricted zone tickets,Government-issued passes Users are strictly prohibited from:,Reselling tickets at higher or lower prices,Selling tickets on third-party websites,Distributing tickets for commercial gain,Listing tickets on unofficial resale platforms,Using bots to acquire and resell tickets,Offering tickets in contests, promotions, or giveaways without Organiser approval,Violation may result in:,Booking cancellation,Entry denial,Wallet freeze,Account termination,Legal action,FinkUP may blacklist Users or devices involved in scalping or bulk unofficial resale. If transfers are allowed:,Transfer window will be displayed on the event page or ticket details,Transfers attempted after the cut-off will not be processed,Transfers cannot be reversed after confirmation,Transferred tickets may require re-verification at the venue Organisers may require:,Government ID,Matching name on ticket and ID,Email verification,Face matching (if FR entry enabled),Wristband issuance tied to verified ID,Failure to produce a valid ID will result in denial of entry without refund. Organisers may charge:,Transfer processing fee,Reissuance fee,Convenience fee,Wristband replacement fee,These fees are:,Non-refundable,Determined by Organiser,May vary by ticket category If You purchased multiple tickets in a single order:,Transfers may be allowed per ticket,Some categories may not allow partial transfer,All transfer requests must comply with verification requirements,Organiser decides whether group tickets can be split. FinkUP may block transfers if:,Transfer attempts exceed allowed limits,Suspicious behaviour is detected,Tickets are being redistributed in bulk,Fraudulent identities are used,Devices indicate automated resale activity,Fraudulent transfers will be voided. Add-ons linked to a ticket (e.g., parking passes, VIP lounge access, coupons):,Will transfer with the ticket only if the Organiser permits,May be non-transferable even when tickets are transferable,Cannot be detached or reassigned separately,Organiser determines rules for bundled benefits. RFID/NFC wristbands:,Are strictly non-transferable after issuance,Cannot be passed to another attendee,Are tied to original ticket holder identity,Cannot be cut, removed, or reissued for transfer,Any attempt to transfer wristbands results in invalidation. Unless explicitly permitted:,Multi-day passes cannot be split across attendees,Transfers mid-event are prohibited,Each pass must be used by the same individual for all days If:,You initiate a transfer incorrectly,Recipient does not accept,Data is entered wrong,Transfer fails due to user error,Cut-off window closes,Refund is not permitted. If gifting is enabled:,The sender is responsible for entering correct recipient details,Incorrect details cannot be corrected without Organiser approval,The transfer is considered complete once the recipient accepts,No refund will be issued if recipient does not attend. Corporate bookings may have:,Pre-approved name lists,Fixed attendee mapping,Transfer limitations imposed by Organiser,Identity verification upon entry,FinkUP may require the corporate entity to provide:,Updated guest lists,Official authorization letters,Government IDs for attendees Complimentary tickets issued by:,Sponsors,Influencers,Media partners,Brands,Organisers,FinkUP,are usually non-transferable unless explicitly stated. Unauthorized transfers or resale may be treated as:,Fraud,Contract breach,Scalping,Criminal offence (depending on jurisdiction),FinkUP reserves the right to:,Report offenders,Share transaction/device details with authorities,Pursue legal remedies Decision on transfer eligibility rests solely with:,The Organiser,The Venue,FinkUP (for technical aspects),Their decisions are final and binding. By purchasing a ticket, You acknowledge that:,Most tickets are non-transferable unless explicitly allowed,All transfer rules are subject to Organiser control,Unauthorized transfer voids the ticket,Transfer disputes do not entitle refunds,FinkUP may block transfers to prevent fraud

Use of FinkUP’s platform, app, ticketing systems, entry systems, and communication channels is dependent on multiple third-party technologies, networks, APIs, and hardware systems.,By using the Platform, You expressly acknowledge that technical issues may occur and that FinkUP shall not be liable for any losses or inconvenience arising from such issues. The Platform may experience:,App slowdowns,Crashes,Server overload,Scheduled maintenance,Temporary outages,High-traffic congestion (e.g., major event onsales),FinkUP is not responsible for:,Missed bookings,Delayed ticket delivery,Entry delays,Inability to use wallet,App freezing or non-responsiveness,Such issues are inherent to digital systems. FinkUP is not responsible for:,Weak or unstable internet on User’s device,Poor mobile network at venue,WiFi blockages,3G/4G/5G fluctuations,Roaming network limitations,Airline or underground connectivity issues,These may affect:,QR display,OTP delivery,Wallet balance updates,Ticket refresh,Streaming or digital add-ons,In-app updates,Responsibility lies solely with the User’s device and telecom provider. Communication may fail due to:,DND/NDNC filters,Spam filtering,Mailbox full,Incorrect email/phone number,Telecom operator issues,WhatsApp API downtime,Regional network outages,FinkUP is not liable if You do not receive:,Tickets,OTPs,Payment confirmations,Event updates,Safety alerts,You must check Your FinkUP app/account for all confirmations. QR codes may fail to load due to:,Slow internet,App caching issues,Outdated app version,Device low memory,Screen brightness too low,Battery saver restricting display,Browser compatibility,FinkUP is not liable if:,QR cannot be scanned,Ticket visibility is impaired,Entry is delayed or denied due to device malfunction,Users must ensure:,Bright screen,Download ticket beforehand,Updated device OS/app,Sufficient battery Entry devices may suffer:,Scanner misalignment,Overheating,Battery exhaustion,Lens obstruction,Software lag,Environmental interference (dust, sunlight, rain),FinkUP is not responsible for:,Queue delays,Errors caused by venue staff mishandling hardware,Environmental factors affecting scanning,Device failures caused by power fluctuations,Organiser/venue has full control over hardware environment. FinkUP relies on external systems for:,Payment processing,OTP delivery,Email routing,WhatsApp messaging,Cloud-based hosting,CDN routing,SMS providers,Location services,Streaming partners,If any of these fail:,Bookings may fail,Refund processing may delay,Ticket delivery may be delayed,On-ground systems may slow down,FinkUP is not liable for failures caused by third-party service providers. Not all browsers and devices support:,Latest encryption,High-quality QR rendering,Progressive web app features,In-app ticket wallets,Offline scanning,Compatibility depends on:,Device hardware,Firmware,OS version,Browser engine,Manufacturer restrictions,FinkUP is not liable if the User’s device cannot:,Display ticket,Open links,Render animations,Load wallet functions,Support app updates Payment breakdown may occur due to:,Bank downtimes,Payment gateway outages,Service timeouts,Network thresholds,Issuer bank restrictions,These are outside FinkUP’s control.,FinkUP is not responsible for:,Payment delays,Payment failures,Duplicate charges,Authorization errors,Refer to Section 10 for full payment terms. Offline mode at venues:,May take longer to validate tickets,May not detect duplicates instantly,May require manual override,May restrict wallet top-ups,May delay entry synchronization,FinkUP is not liable for:,Queue delays,Manual verification discomfort,Duplicate ticket conflicts,Entry system lag,Offline mode is a fallback mechanism, not a guarantee. FinkUP is not responsible for:,Dead batteries,Cracked screens,Faulty touchscreens,Overheated devices,Device restarts,Low storage preventing app reinstallation,Malware/third-party apps interfering with functionality,User device issues cannot be grounds for:,Refund,Replacement ticket,Priority entry FinkUP may temporarily suspend:,Ticket viewing,Wallet usage,Entry QR refresh,Account login,Customer support chat,Add-on redemption,for:,Server upgrades,Bug fixes,Security patching,Database maintenance,Suspension does NOT entitle User to compensation. During peak load:,Ticket status updates may delay,Purchase confirmations may display late,Multi-gate entry sync may lag,Wallet balance may take time to update,These are inherent to large-scale systems.,FinkUP is not liable for intermittent inconsistencies. FinkUP does not guarantee:,24/7 operation,Zero-defect uptime,Uninterrupted functionality,Error-free performance,All digital services inherently contain limitations. Users must:,Keep devices updated,Install the latest FinkUP app version,Ensure adequate battery before event,Pre-download tickets,Use stable internet where possible,Avoid VPNs interfering with OTP delivery,Failure to do so cannot be blamed on FinkUP. FinkUP is not liable for:,Missed event entry due to technical delays,Loss of enjoyment,Travel or accommodation losses,Missed performances,Errors due to browser or device incompatibility,Scanning delays caused by third-party hardware,This applies to all technical failures, anticipated or unforeseen. By using the Platform, You expressly acknowledge that:,Delays, outages, and disruptions may occur,Entry systems depend on multiple third-party networks,FinkUP is not liable for technical issues beyond its control,No refunds or compensation will be provided for disruptions covered under this section

FinkUP supports inclusive event access; however, accessibility facilities, infrastructure, and special assistance for differently-abled attendees are controlled solely by the Organiser and venue, not FinkUP.,This section defines the rights, responsibilities, and limitations related to accessibility provisions. You acknowledge that:,Each venue has different accessibility capabilities,Accessibility features cannot be guaranteed,Organisers may offer limited or partial accessibility support,Not all events can accommodate wheelchair users or mobility restrictions,FinkUP does not perform venue inspections or audits,Examples of accessibility elements that may or may not be available:,Ramps,Elevators,Wheelchair-friendly seating,Accessible restrooms,On-ground escorts,Reserved parking for disabled attendees,Low-sensory zones,Priority queueing,FinkUP does not commit to the presence, quality, or operational readiness of any such facilities. Accessibility provisions-including compliance, availability, safety, and quality-are the sole responsibility of:,The Organiser,Venue owner/management,Third-party service providers at the venue,FinkUP has no control over:,Venue layout,Safety infrastructure,Disability access pathways,Reserved seating enforcement,Staff training in disability assistance,Elevator functionality or maintenance Unless explicitly stated on the event page:,Wheelchair access is not guaranteed,Special seating cannot be reserved through FinkUP,Seating adjustments at venue are at Organiser discretion,Standing events may not have any wheelchair-compatible viewing zones,Refunds are not provided for perceived lack of accessibility unless the Organiser independently authorizes. If You require accessibility support, You must:,Contact the Organiser/venue directly before the event,Request staff assistance in advance,Enquire about ground conditions, ramps, or seating availability,Arrive early to avoid crowd congestion,FinkUP can only direct you to Organiser contact details - FinkUP cannot make accessibility commitments on the Organiser’s behalf. Special entry support (e.g., priority gates, wheelchair escorts) may depend on:,Crowd density,Staff availability,Safety conditions,Security restrictions,Emergency protocols,FinkUP is not responsible for:,Staff refusal to assist,Lack of escorts,Queue delays,Difficulty navigating crowds,Venue staff behaviour Events in India may not consistently offer support for:,Hearing impairments,Visual impairments,Autism spectrum or neurodivergent attendees,Sensory-safe spaces,Quiet zones,Assisted listening devices,Braille programs,FinkUP does not guarantee the availability of such services. Even if an event states accessible parking availability:,Spaces may be limited,First-come-first-served rules apply,Local authorities may restrict access,Weather/traffic conditions may limit accessibility,Staff may redirect vehicles for safety,Parking passes purchased through FinkUP do not guarantee accessible parking. During emergencies:,Staff may not be able to offer personalized assistance,Evacuation protocols prioritize crowd movement,Emergency exits may not be wheelchair-friendly,Crowd surges may impact safe evacuation,FinkUP is not liable for:,Injury,Panic situations,Loss of mobility aids,Inability to evacuate due to venue layout Unless explicitly supported by the Organiser:,Carer/companion tickets are not provided automatically,Carers may require their own paid tickets,Companion access policies vary per event,FinkUP cannot override Organiser policies on companion ticket eligibility. VIP or premium zones may be:,Elevated,Multi-level,Accessible only via stairs,Densely packed,Not designed for wheelchair access,FinkUP does not guarantee:,Access to VIP amenities,Safe mobility within lounges or pits,Seating adaptations,Accessibility limitations do not entitle refunds. Some events may impose:,Age-based restrictions,Limitations on entry for persons with mobility risks,Advisory notes for steep terrain or long walking distances,You must assess Your personal safety before attending. FinkUP shall not be liable for:,Inadequate ramps, elevators, or pathways,Inaccessible restrooms,Insufficient staff assistance,Lack of disability-friendly transportation,Venue design deficiencies,Organiser failure to implement accessibility commitments By attending an event, You expressly acknowledge that:,Accessibility in India varies widely by venue,FinkUP does not control venue infrastructure,Organisers determine accessibility features,Refunds are not available for accessibility limitations,Attendance is voluntary and at Your own judgment

FinkUP promotes environmentally responsible, contactless, and frictionless entry systems using:,QR codes,In-app digital passes,RFID/NFC wristbands,Tokenized access credentials,Wallet-based entry,Face Recognition (where enabled),Mobile-first identity verification,This section governs all such digital ticketing formats. Most events facilitated by FinkUP operate strictly on:,Digital QR tickets,In-app tickets,Wallet passes,RFID/NFC wristbands,FR-based access (optional),You acknowledge that:,Physical tickets will not be issued unless explicitly stated,Printed copies may not be accepted at entry,A valid digital device is required to access the event,Failure to present digital credentials may result in denial of entry,No refunds will be provided if You fail to present a valid digital ticket. Paper printouts are:,Not required,Not encouraged,Often not accepted at scan gates,Environmentally discouraged,Venue staff may refuse printed copies if:,QR integrity is compromised,Print is faded, damaged, or unclear,Event mandates digital-only access,Digital entry is designed for higher accuracy and anti-fraud protections. To enter the event, You must ensure:,Fully charged smartphone,High brightness for QR scanning,FinkUP app logged-in (if required),Ticket downloaded in advance,Stable internet (if event requires live QR refresh),Screen is intact and readable,FinkUP is not liable for:,Dead batteries,Cracked screens preventing scan,Device loss or theft,OS/app incompatibility,Delayed loading due to slow connectivity,Entry denial under these circumstances does not entitle refunds or compensation. Some events may allow tickets to be:,Downloaded offline,Saved to the FinkUP app,Stored in phone wallet (Apple/Google Wallet),However:,Not all events support offline storage,QR refresh features may require connectivity,Offline tickets may not reflect updated access control status,You are responsible for checking whether offline tickets are supported. Certain events, especially multi-day festivals and concerts, may require wristbands as the sole access method.,This means:,Digital tickets cannot be used for entry once wristband is collected,Wristbands must not be removed or damaged,Wristbands function as both identity and access pass,Wristbands may be linked to cashless balances,FinkUP is not responsible for:,Wristband misplacement,Damage caused by water, force, or misuse,QR on wristband failing due to environmental exposure,Replacement is at Organiser discretion and may involve fees. FinkUP uses tokenized digital QR systems that may:,Refresh periodically,Contain encrypted payloads,Require active internet sync,Lock automatically after first scan,Change format based on fraud risk,You acknowledge that:,Screenshots may not work,Static PDFs may not work,Your QR may require in-app display,Attempting to bypass tokenization may void the ticket FinkUP is not responsible for:,QR tampering,Sharing QR publicly,Tickets leaked by the User,Unauthorized duplication due to screenshot sharing,Fake apps mimicking FinkUP,Fraud caused by User negligence,The first valid scan is always honoured; subsequent scans are rejected. Digital systems at venue gates may be impacted by:,Device-to-device interference,Overloaded entry gates,Weak venue WiFi,Environmental lighting conditions,Sound/tech equipment interference,Gate staff handling,This may cause:,Temporary delays,Need for manual override,QR rescanning attempts,Slower processing,These do not qualify for refund or compensation. Digital ticketing aligns with:,Health guidelines,Reduced physical contact,Fast entry systems,Touch-free verification,However:,Venue security may still need physical inspection,Bags may require manual check,Identity documents may still need to be shown,Digital-only entry does not eliminate venue safety protocols. Certain events may explicitly require:,Mandatory FinkUP app download,Mandatory digital wallet linkage,Mandatory FR enrollment,Mandatory wristband activation,Mandatory QR refresh,Mandatory ID matching via app,Failure to follow instructions may lead to:,Entry denial,Requirement to visit box office,Delay at gate,Additional verification,These are Organiser-driven rules, not FinkUP’s. For events adopting eco-policy:,Paper tickets may be completely eliminated,Physical brochures, guides, or maps may be unavailable,Digital alternatives may be provided via app or QR guides,You acknowledge that:,FinkUP supports eco-friendly initiatives,Users must adapt to paperless systems,Digital-only policies do not create liability If You lose access to Your digital ticket because:,You deleted the app,You logged out of Your account,You lost Your phone,Email was erased,Device malfunctioned,You may recover it only through:,Login to FinkUP account,Proof of identity (if required),Organiser-approved box office reissue,Refunds will not be issued for loss of access arising from User-side issues. Some events may explicitly state:,“No physical tickets. No offline redemption. Digital-only.”,In such cases:,Access cannot be obtained without a functioning digital pass,Organisers and FinkUP will not issue paper backups,Box office support may be limited or unavailable,Users must ensure:,Proper device readiness,Updated app,Correct login credentials By attending events using digital or contactless ticketing, You expressly agree that:,Digital-only access is the event’s operational standard,FinkUP is not liable for technical or device failures,Refunds will not be granted for inability to present valid digital credentials,Wristbands and digital passes are User’s responsibility,Tokenized QR, NFC, and other systems may have operational limitations

This section governs all intellectual property (“IP”) associated with the FinkUP Platform, including but not limited to:,Technology,Code,Designs,UI/UX components,Brand assets,Content,Algorithms,Ticketing protocols,Device integration logic,Documentation,APIs,Infrastructure,You acknowledge that all IP rights in and to the Platform are the exclusive property of FinkUP Private Limited and its licensors. All technology underlying the FinkUP ecosystem, including but not limited to:,Mobile and web applications,Software code (frontend, backend, APIs),Ticketing engines,QR/NFC/RFID access systems,Facial recognition entry pipeline,Wallet frameworks,CRM and event dashboards,On-ground scanning devices,Turnstile integrations,AI-driven fraud detection systems,App designs and user flows,Database structure and schemas,Architecture documentation,is the sole and exclusive property of FinkUP.,Users acquire no rights, license, ownership, or claims to any of the above. The following are protected trademarks of FinkUP:,“FinkUP”,“FinkCash” (Cashless System),“FinFace” (Facial Recognition System),“Connect by FinkUP”,“FinScan” (QR Scanning System),“FinKit” (Listing Panel),Any logos, icons, marks, trade dress, or branding associated with FinkUP,You may not:,Use,Copy,Reproduce,Imitate,Modify,Distribute,any FinkUP branding without express written permission.,Unauthorized usage constitutes infringement. All content made available on or through the FinkUP Platform is protected by copyright, including:,Text, copywriting, and articles,Images, graphics, banners,UI layouts,Illustrations and animations,Event templates,Marketing assets,Video creatives,Data visualizations,System messages and notifications,Legal documents and clauses,Event discovery formats,Ticket designs,You may not reproduce or use such content outside the Platform unless expressly permitted. You agree NOT to:,Reverse engineer,Copy,Clone,Reproduce,Decompile,Decode,Disassemble,any part of:,Platform software,Ticketing systems,Anti-fraud mechanisms,QR tokenization technologies,APIs or SDKs,Wallet infrastructure,Turnstile or scanner integrations,Any attempt to do so constitutes a breach of this Agreement and may result in legal action. Use of the Platform does not grant You:,Ownership rights,Rights to copy content,Rights to develop competing products,Rights to use trademarks,Rights to redistribute or sublicense FinkUP technologies,Rights to commercialize any part of the Platform,Only a limited, revocable, personal license to use the Platform is granted. Event Organisers may upload:,Event names,Images,Artist names,Venue details,Lineups,Descriptions,Promotional content,Organisers represent that they have legal rights to upload such content.,FinkUP is not liable for content ownership disputes between Organisers and third parties. If You submit any:,Reviews,Comments,Feedback,Ratings,Suggestions,Photographs,Uploaded content,You grant FinkUP a:,Perpetual,Irrevocable,Worldwide,Royalty-free,Sub-licensable,license to use, reproduce, distribute, modify, and publish such content across the Platform, social media, and marketing materials.,You waive all claims related to:,Attribution,Compensation,Control,Removal You may NOT:,Scrape event listings,Copy ticket templates,Harvest email or phone data,Use crawlers, bots, or automated tools,Monitor ticket inventory,Perform competitive data extraction,Clone the FinkUP UI for competing use,Any such activity may result in:,Legal claims,IP infringement notices,Account termination,Device blacklisting Users may not:,Copy QR codes,Reproduce wristbands,Fabricate digital passes,Edit ticket designs,Generate false replicas,Ticket or credential forgery is a criminal offence and may result in prosecution. If FinkUP provides API access:,Access must follow FinkUP documentation,Usage requires written permission,API keys must be protected,Rate limits must not be exceeded,APIs cannot be reverse engineered or cloned,Violation may lead to immediate revocation. Event-related IP, such as:,Artist photographs,Performances,Music,Lineups,Brands,Merch designs,remain the property of their respective owners.,FinkUP displays such content under authorized use. If You believe Your IP has been infringed by content on the Platform, You must:,Provide written notice,Identify the infringing content,Provide proof of ownership,Request removal or correction,FinkUP may remove content as required by law. Even if:,You delete Your account,You stop using the Platform,You discontinue attending events,FinkUP retains:,All rights to content submitted,All rights to event media captured,All rights to Platform IP,IP rights do not expire upon account closure. By using the Platform, You acknowledge and agree that:,FinkUP owns all IP on the Platform,You cannot claim ownership of any part of the Platform,Misuse of IP may result in legal action,Content You upload may be used indefinitely,You will not attempt to replicate or reverse-engineer FinkUP technologies

This section governs all content submitted by Users on the Platform, including but not limited to:,Reviews,Ratings,Comments,Feedback,Suggestions,Uploaded images or videos,Profile information,User-submitted descriptions,Social interactions (if enabled),All such content constitutes User-Generated Content (UGC). When You post UGC on the Platform, You agree that:,You are solely responsible for the content You submit,You own or have rights to publish such content,Content is accurate and truthful to the best of Your knowledge,Content does not violate any third-party rights,FinkUP does not pre-screen UGC and is not liable for anything You post. You agree not to upload, share, publish, or transmit any UGC that is:,Abusive, defamatory, obscene, or offensive,Sexually explicit or suggestive,Pornographic or illegal,Hateful, racist, casteist, or discriminatory,Violent, harassing, or threatening,Misleading, fraudulent, or manipulative,Infringing upon copyrights/trademarks,Political propaganda,Spam or advertising of competing services,Malware or harmful scripts,Violating privacy rights of others,Any violation may result in:,Content deletion,Account suspension,Device blacklisting,Reporting to authorities,Permanent ban from FinkUP By submitting UGC, You grant FinkUP a:,Perpetual,Irrevocable,Worldwide,Royalty-free,Sub-licensable,Transferable,license to use, reproduce, modify, distribute, publish, broadcast, display, and create derivative works from Your content for:,Platform operations,Marketing & promotional materials,Event listings,Social media posts,UX/UI enhancements,Training of internal systems,You waive all rights to claim compensation or withdrawal of UGC. FinkUP reserves the right to:,Remove UGC without notice,Edit or modify UGC for clarity or compliance,Deny posting of specific content,Suspend or terminate the User account posting harmful content,Comply with court orders or law enforcement requests,Restrict content based on Organiser’s request,Apply automated or manual moderation,FinkUP is not obligated to:,Notify Users before removal,Justify moderation decisions,Restore deleted UGC,All moderation decisions are final. UGC posted on FinkUP:,Does not represent FinkUP’s views,Does not constitute endorsement,May not be factually accurate,Is the responsibility of the posting User,FinkUP disclaims all liability arising from UGC. Users may not:,Post fake reviews,Post reviews on events they did not attend,Offer or accept incentives for reviews,Manipulate ratings on behalf of Organisers or competitors,Use bots or fake accounts to boost ratings,Coordinate mass feedback manipulation,Violations may lead to:,Account termination,Legal action,Reporting to relevant authorities If You upload photos or videos:,You must own the rights or have permission,You must not violate rights of performers, artists, or copyright owners,No recording of restricted areas, backstage, artist zones,No unauthorized live streaming,No uploading of offensive or illegal imagery,FinkUP is not liable for copyright claims arising from Your uploads. Any suggestions You provide to FinkUP regarding:,Features,UI/UX,Improvements,Bug reports,Product ideas,Event experience enhancements,shall become the property of FinkUP.,FinkUP:,Is not obligated to compensate You,May use such suggestions freely,May develop products incorporating such ideas,You waive all rights to claim ownership or royalties. UGC, including reviews and ratings, may be visible to:,Other users,Event Organisers,Venues,Search engines,Social platforms,Sponsors and partners,By posting, You acknowledge the public nature of such content. Some events may enable features such as:,Polls,Contests,Q&A sessions,Photo uploads,Live chat,Multi-user boards,UGC posted during such interactions is subject to:,Event rules,Organiser’s discretion,Platform moderation,FinkUP may remove contest submissions that violate rules. If UGC posted by You results in legal claims by third parties (e.g., defamation, copyright infringement):,You agree to indemnify FinkUP,You will bear all legal costs,FinkUP may disclose Your contact details to authorities or claimants (as per law),FinkUP holds no liability for User misconduct. FinkUP does not guarantee that UGC will remain available.,UGC may be deleted:,When a User account is removed,During system upgrades,Due to event termination,Due to Organiser request,At FinkUP’s discretion,Automatically by archival logic,You cannot claim loss or compensation for removed content. Users may report inappropriate UGC via:,In-app reporting tools,Email to customer support,Legal grievance mechanism,FinkUP will:,Review reports,Remove content where necessary,Take action against violators,However, FinkUP is not obligated to:,Provide outcome explanations,Share moderation details,Take action in a timeline preferred by User By submitting UGC, You expressly acknowledge that:,You grant FinkUP broad rights to use Your content,You are legally responsible for Your posted content,FinkUP may remove, edit, or restrict Your content at its sole discretion,Harmful or infringing content may lead to account termination,UGC may become publicly viewable,No compensation is owed for submitted content or ideas

FinkUP may, at its sole discretion, suspend, restrict, limit, or terminate Your access to the Platform (including Your account, tickets, wallet balance, offers, and services) at any time, with or without notice, for reasons including but not limited to:,Policy violations,Fraud risk,Legal requirements,User misconduct,Account anomalies,Payment disputes,This section outlines all possible scenarios where FinkUP may intervene. Your account may be limited, suspended, or terminated if You:,A. Violate Terms & Conditions,Breach any provision of these Terms,Fail to comply with Organiser or venue rules,Misuse the Platform or its features,B. Engage in Fraud or Suspicious Activity,Including:,Attempted duplicate entry,QR/ticket forgery,Selling or buying fraudulent tickets,Wallet manipulation,Identity fraud,Chargeback abuse,Using bots or scripts,Abnormal booking patterns,Suspicious refunds,C. Abuse of Offers, Discounts or Credits,Including:,Exploiting loopholes,Creating multiple accounts,Referring fake users,Redeeming promo codes fraudulently,D. Use Offensive, Threatening, or Illegal Content,In:,Reviews,Messages,Uploaded media,Event interactions,E. Misconduct at Events,Including:,Violence or harassment,Unauthorized recordings,Trespassing into restricted areas,Attempting to bypass entry systems,Misbehavior with staff or other attendees,F. Regulatory or Legal Requirements,FinkUP may suspend Your account if:,Requested by law enforcement,Required by court order,Needed for compliance with national regulations,Investigating illegal activity,G. Non-Payment or Chargeback,If:,Payments fail,Transactions revert,Chargebacks occur after successful event entry,Your account and wallet may be frozen. FinkUP may apply one or more of the following actions:,1. Temporary Suspension,Access to:,Your account,Tickets,Wallet,Event entries,may be temporarily restricted.,2. Permanent Termination,Your account may be permanently disabled.,3. Device Blacklisting,FinkUP may block:,Your phone,IP address,Device ID,Browser fingerprint,4. Wallet Freezing,Wallet balance may be:,Frozen,Investigated,Restricted from use,Refused for withdrawal,if fraud or misuse is suspected.,5. Ticket Cancellation,Tickets may be:,Cancelled without refund,Revoked at entry gate,Converted to “invalid status”,6. Removal of User Content,UGC may be:,Deleted,Edited,Hidden,Restricted,7. Communication Restrictions,You may be prevented from:,Contacting support,Posting reviews,Messaging Organisers If Your account is suspended or terminated for any reason listed above:,No refund shall be issued,No compensation shall be provided,Tickets become automatically invalid,Add-ons become void,Offers and wallet credits may be forfeited,This includes:,Tickets for past events,Tickets for future events,Add-ons, merch, and coupons FinkUP may delay or withhold payments/refunds if:,Fraud investigation is underway,Chargeback or dispute is raised,Identity verification is pending,Ticket misuse is suspected,User behavior violates platform rules,Refund deadlines may be extended during investigations. FinkUP may ask You to verify Your identity:,Before allowing high-value purchases,Before unlocking wallet withdrawal,Before restoring suspended access,Before allowing transfer of tickets,During fraud-risk cases,Verification documents may include:,Government ID,Selfie check,Phone or email OTP,Address proof,Payment method verification,Failure to verify may result in account restrictions. FinkUP may take proactive measures to:,Maintain integrity of ticketing system,Protect Organisers and attendees,Prevent scams and unauthorized resale,Ensure safety at events,This includes:,Canceling suspicious orders,Blocking bulk buyers,Disabling repeated refund abusers,Red-flagging high-risk accounts,Suspicious cluster detection using AI If Your account is terminated:,You may be permanently banned from FinkUP,You may not create new accounts,Device ID may be blocked,Attempts to bypass bans may lead to legal action,FinkUP may also:,Deny purchases for future events,Restrict entry even if User obtains ticket elsewhere,Report repeat offenders to Organisers and venues Organisers may request FinkUP to:,Cancel specific User tickets,Restrict access to certain attendees,Deny entry due to misconduct,Remove User profiles from event communities,FinkUP will comply with such requests at its discretion. If You violate event rules on the day of event:,Entrance may be denied,You may be escorted out,Wristband may be voided,Digital ticket may be disabled,No refund will be provided,Misconduct includes:,Violence,Abuse,Harassment,Intoxication,Safety hazards,Ignoring staff instructions,Attempting unauthorized entry Account action will be taken if You:,Attempt to bypass QR refresh logic,Clone or copy wristbands,Reverse engineer APIs,Use unauthorized applications,Interfere with scanning devices,Manipulate wallet transactions,This includes immediate account termination. You may appeal certain account actions by:,Contacting customer support,Providing identity proof,Submitting explanation,FinkUP is not obligated to reverse any action.,Decisions are final. FinkUP shall not be liable for:,Loss of tickets,Loss of wallet balance,Loss of discounts or offers,Inability to attend events,Emotional or financial losses arising from termination,Termination is an operational necessity to protect the ecosystem. By using the Platform, You expressly acknowledge that:,FinkUP reserves the right to suspend or terminate accounts,Such actions may occur without prior notice,FinkUP’s decision is final and binding,No refunds or compensation will apply where misconduct is involved,FinkUP may act on Organiser or legal authority requests

This section governs the laws applicable to Your relationship with FinkUP, and outlines the processes for resolving any disputes arising from the use of the Platform, ticketing systems, or event experiences. These Terms shall be governed by and interpreted in accordance with the laws of:,The Republic of India, including applicable:,Information Technology Act, 2000,Indian Contract Act, 1872,Consumer Protection Act, 2019,Payment & Settlement Systems Act (if applicable),Intellectual Property Laws,Arbitration & Conciliation Act, 1996,Relevant state-specific event and entertainment regulations,No international laws shall apply. Except for matters involving:,Intellectual property violation,Fraud,Criminal activity,Emergency injunctions,ALL disputes between You and FinkUP shall be resolved through binding arbitration as per the Arbitration & Conciliation Act, 1996.,Arbitration Details,Arbitration shall be conducted by a sole arbitrator appointed by FinkUP.,Language of arbitration: English.,Venue of arbitration: Jaipur, Rajasthan, or any location designated by FinkUP.,Arbitration will be confidential and not open to public proceedings.,The arbitral award shall be final and binding on both parties. You agree that:,Disputes shall be resolved individually,Class-action lawsuits, representative actions, or collective claims are not permitted,You may not join Your claim with claims of other Users,This significantly restricts exposure to mass litigation. Before initiating arbitration, You must:,Send a written notice to FinkUP,Clearly describe the issue,Provide booking details and supporting documents,Allow FinkUP 30 days to attempt resolution,Only after this period may arbitration begin. For disputes not subject to arbitration (e.g., IP infringement), the courts having jurisdiction shall be:,Courts of Jaipur, Rajasthan, India - and no other court shall have jurisdiction,,regardless of:,Your location,Event location,Where the ticket was purchased,Where the issue occurred,This ensures FinkUP is not dragged into multiple state jurisdictions. You must file any claim or dispute within 12 months from the date the cause of action occurs.,Claims filed after this period are permanently barred. Unless otherwise determined by the arbitrator:,Each party shall bear its own legal fees,Arbitration costs may be split equally,If Your claim is found frivolous, You may be required to pay FinkUP’s legal fees,This discourages baseless disputes. If Your dispute is with the Organiser (not FinkUP), including:,Event experience,Safety or misconduct incidents,Venue issues,Cancellation policies,Refund decisions,Artist lineup changes,FinkUP shall:,Not be made a party to the dispute,Not be liable for Organiser actions,Not be required to arbitrate on Organiser’s behalf,You must resolve such matters directly with the Organiser. If a dispute pertains to:,Payment failures,Duplicate payments,Chargebacks,Card issuer disputes,UPI or bank issues,FinkUP may:,Redirect You to the payment gateway,Request supporting documents,Wait for bank and gateway resolution timelines,FinkUP is not liable for delays caused by banks or payment processors. FinkUP reserves the right to seek:,Interim relief,Temporary restraining orders,Injunctions,to prevent:,Fraud,IP infringement,Platform misuse,Data scraping,Security breaches,Without needing arbitration first. If any part of this section is found invalid:,The remaining provisions will remain enforceable,Arbitration requirement will be modified only to the extent necessary By using the Platform, You expressly acknowledge and agree that:,All disputes must undergo arbitration,You waive the right to approach courts (except where allowed),You waive the right to class-action lawsuits,Jaipur courts hold exclusive jurisdiction for all non-arbitrable matters,Arbitration decisions are final and binding

This section outlines additional terms that govern the interpretation, enforceability, and operational structure of this Agreement. FinkUP shall not be liable for any failure, delay, cancellation, suspension, or interruption in providing services caused by events beyond its reasonable control, including but not limited to:,Natural disasters (floods, earthquakes, storms, cyclones),Fire, explosion, building collapse,War, armed conflict, terrorism, riots, protests,Government restrictions, curfews, lockdowns,Epidemics, pandemics, health advisories,Labour strikes or industrial disputes,Internet outages, telecom failures,Power failures at venue or infrastructure collapse,Failure of third-party service providers,Act of God or unforeseen emergencies,In such circumstances:,No refunds are guaranteed,FinkUP may modify or suspend services,Organisers may reschedule or cancel events,FinkUP bears no financial or legal liability If any provision of these Terms is held to be:,Invalid,Unenforceable,Illegal,by a court or arbitrator, then:,That specific clause shall be severed,Remaining provisions shall continue in full force,The invalid portion may be modified only to the extent necessary to make it enforceable Failure by FinkUP to:,Enforce any provision,Exercise any right,Respond to a breach,does not constitute a waiver of those rights.,Any waiver must:,Be in writing,Be explicitly granted,Apply only to the specific instance You may NOT assign, transfer, or delegate:,Your rights,Your tickets,Your obligations,Your account privileges,under these Terms without FinkUP’s prior written consent.,FinkUP may assign or transfer:,Its rights,Its obligations,Platform ownership,Operation responsibilities,Contractual agreements,to any:,Affiliate,Subsidiary,Partner entity,Successor,Acquirer,without requiring User consent. You acknowledge that:,Using FinkUP does not create any partnership,No joint venture or principal-agent relationship exists,No employment or franchise relationship exists,Organisers and vendors are independent third parties,FinkUP is not responsible for:,Acts or omissions of Organisers,Behaviour of vendors or security staff,Venue conditions,Artist or performer actions All notices from FinkUP may be delivered through:,Email,SMS/WhatsApp,Push notifications,In-app messages,Updates posted on website,System banners,You agree that:,Such communications constitute valid notice,You are responsible for keeping Your contact information up-to-date,User notices to FinkUP must be submitted via:,Official support channels,Registered email,Legal notice address published in T&C,No notice sent via social media is considered valid. This Agreement:,Constitutes the complete and exclusive understanding between You and FinkUP,Supersedes all prior communications, representations, or understandings,Includes all policies referenced within (Refund Policy, Privacy Policy, Shipping Policy, etc.),Applies to all Users, unless superseded by Organiser-specific agreements,No oral or informal statements modify these Terms. Even if You:,Delete Your account,Stop using the Platform,Are banned or suspended,Discontinue event participation,The following sections shall survive termination:,Payments & Refunds,Wallet Rules,Privacy & Data Rights,Intellectual Property,Indemnity,Limitation of Liability,Dispute Resolution & Arbitration,User-Generated Content License,These remain enforceable indefinitely. Except where explicitly stated:,No third party has rights under these Terms,Organisers, vendors, sponsors, and performers are not parties to this Agreement,FinkUP is not liable for third-party obligations or actions Section headings are for convenience only,They do not affect interpretation,The singular includes plural and vice versa,Words such as “including” mean “including without limitation” These Terms may be translated to other languages for convenience.,However:,The English version shall govern,In case of conflict, the English version prevails FinkUP does not guarantee that:,Services will always be available,All features will remain indefinitely,Legacy features will be supported,Older tickets will be compatible with new systems,FinkUP may evolve, upgrade, modify, or discontinue features at any time. A Grievance Officer shall be appointed by FinkUP in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.,Details will be published separately in the Privacy Policy. By using the Platform, You expressly acknowledge that:,Force Majeure protections apply,Severability preserves the enforceability of the Agreement,No waiver is implied unless written,Only English version of these Terms is binding,You accept all methods of communication from FinkUP,All related policies form an integrated Agreement

To the fullest extent permitted by law, FinkUP, its parent company, subsidiaries, affiliates, directors, employees, agents, partners, licensors, vendors, and service providers (“FinkUP Parties”) shall not be liable for any losses or damages arising out of or in connection with:,Use of the Platform,Purchase or use of tickets,Event attendance,On-ground device systems,Wallet usage,Add-ons or merchandise,Organiser policies,Third-party service failures,Access control systems,Safety incidents,Technical disruptions,This limitation applies regardless of whether claims are based on:,Contract,Tort,Negligence,Strict liability,Statute,Equity,Any other legal theory FinkUP is not responsible for:,Event quality,Performer delays or cancellations,Sound, lighting, production issues,Staff behaviour (security, volunteers, vendors),Venue conditions, cleanliness, safety,Crowd behaviour, mismanagement, stampedes,Alcohol-related incidents,Food poisoning or vendor issues,Parking availability or safety,Lost belongings at venue,These are obligations of the Organiser or Venue, not FinkUP. FinkUP shall not be liable for:,Poor visibility or blocked views,Overcrowding or limited seating,Long queues,Event rescheduling or changes,Suboptimal acoustics or production,Artist no-shows,Weather-related disruptions,Event delays or early closure,Event cancellation due to external circumstances,Refund decisions in such cases are made solely by the Organiser. FinkUP is not liable for:,Injury, harm, or accidents,Medical emergencies,Slip-and-fall incidents,Physical altercations or harassment,Damage to clothing or personal property,Loss, theft, or misplacement of belongings,Evacuation procedures,Venue safety and security are responsibilities of the Organiser. FinkUP is not liable for failures resulting from:,App crashes,QR not loading,Delayed OTPs or emails,Payment gateway outages,Network connectivity issues,Hardware malfunction at entry gates,Wristband chip failure,FR mismatch or scanning delays,Offline sync delays at multi-gate venues,Technical systems inherently carry operational limitations. FinkUP is not responsible for:,Wallet balance loss due to User negligence,Incorrect top-ups,Expired balances,Failed transactions due to vendor terminals,Delay in refund processing,Frozen wallets pending fraud checks,Refunds depend entirely on Organiser policies. FinkUP is not liable for:,User misconduct,Harassment or violence by other attendees,Fake tickets purchased outside the platform,Unauthorized resale,Fraud by third-party ticket sellers,Damages caused by vendors, sponsors, or performers,FinkUP only facilitates transactions; it does not guarantee behaviour of attendees or third parties. Users cannot claim damages for:,Loss of enjoyment,Emotional distress,Disappointment with event quality,Dissatisfaction with performers,Change in lineup or event flow,Event popularity exceeding expectations,Event experience is subjective and outside FinkUP’s control. To the maximum extent permitted by applicable law:,FinkUP’s total cumulative liability shall never exceed the total amount paid by the User to FinkUP for the specific booking in dispute.,This means:,No punitive damages,No special damages,No indirect losses,No consequential damages,No business or economic losses,No damages exceeding the face value of the ticket or add-on,This cap applies even if:,FinkUP has been advised of the possibility of damages,The remedy fails of its essential purpose FinkUP shall NOT be liable for:,Lost profits,Lost revenue,Lost data,Loss of goodwill,Loss of business opportunities,Lost travel or accommodation costs,Damages relating to third-party decisions,Reputational damages,Incidental losses,Such damages are expressly disclaimed. As per Section 27.1, FinkUP is not liable for interruptions caused by events beyond its control, including:,Natural calamities,Government restrictions,Internet/telecom failures,Systemic outages,War, riots, political unrest,Pandemic, epidemic or public health emergency,Venue structural issues,Organiser bankruptcy or non-performance You agree to indemnify and hold harmless FinkUP from any claims, losses, liabilities, and expenses arising from:,Your breach of these Terms,Your violation of law,Your misconduct at events,Your misuse of the Platform,Third-party claims related to Your actions,Fraudulent or suspicious activity from Your account,FinkUP may assume exclusive defence at Your expense. You acknowledge that:,These disclaimers and limitations form the essential basis of the agreement,Without these limitations, FinkUP could not offer services at the current pricing structure By using the Platform, You expressly acknowledge and agree that:,FinkUP’s liability is strictly limited,Refund decisions belong to the Organiser,FinkUP is not responsible for event operations,Damages are capped at the booking amount,Negligence by third parties is outside FinkUP’s responsibility,No emotional or indirect damages may be claimed

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Consumer Protection (E-commerce) Rules, 2020, FinkUP has appointed a Grievance Redressal Officer (“GRO”) to address complaints related to:,Platform usage,Content issues,Event listings,User-generated content,Privacy concerns,Safety or legal concerns,Ticketing discrepancies,Fraud or security alerts,This officer is the official escalation authority for grievances under Indian law. Name: Naveen Lawaniya Designation: Grievance Redressal Officer, FinkUP Email: [email protected] Postal Address: 4th Floor, 501, Jan Path, Rani Sati Nagar, Nirman Nagar, Brijlalpura, Jaipur, Rajasthan 302019. India,This contact information will be kept updated on the FinkUP website and Terms & Conditions page. To lodge a formal grievance, the User must:,Send a written complaint to the GRO via the contact details provided above.,Include the following mandatory details:,Full name,Registered phone number and email address,Order ID or transaction reference (if applicable),Date and description of issue,Supporting evidence (screenshots, communication logs, documents),Incomplete complaints may result in delays. As mandated by law:,The GRO shall acknowledge the complaint within 24–48 hours.,A final response or resolution will be provided within 15 days of receiving the complaint.,Complex investigations (fraud, legal, payment disputes) may require additional time in coordination with:,Organisers,Banks/payment gateways,Venue authorities,Law enforcement,Such extensions will be communicated when applicable. The GRO does not mediate:,Event quality complaints,Artist lineup changes,Venue management issues,Safety or on-ground experience disputes,Refund decisions arising from Organiser policy,Behavioural or service issues of vendors,For such matters, Users must contact the Event Organiser directly. For general support, Users may contact:,FinkUP in-app support,Customer care email,Automated helpdesk chat,FAQs and guides available on the Platform,These channels are for non-legal or day-to-day assistance. All legal notices should be addressed to:,Legal Department - FinkUP Private Limited [email protected],A copy may also be emailed to: [email protected],Notices sent to social media channels are not valid. FinkUP may also provide:,A public complaint form,An in-app reporting mechanism,A ticket-level feedback escalation feature,to allow Users to raise concerns efficiently. By using the Platform, you acknowledge that:,The GRO is the primary escalation point under Indian law,Complaints must be raised with proper documentation,Only the issues covered under the IT Act regulations qualify as grievances,Event experience complaints must be redirected to Organisers,FinkUP’s internal customer support may assist before escalation