Event Tickets in Jaipur, Fashion, Sports, Foods Events Near You

Cancellation and Refund

1 .INTRODUCTION & SCOPE

This Refund & Cancellation Policy explains how refunds, cancellations, and related disputes are handled when you purchase tickets, passes, add-ons, merchandise, cashless balances, or any other services through FinkUP (“Platform”).,This Policy applies to:,Ticket purchases for events listed on FinkUP,Entry passes, VIP upgrades, and add-on products,Cashless wallet balances used at events (“FinkCash”),Merchandise or physical items booked through the Platform,Event-specific services purchased using FinkUP,Booking fees, convenience fees, and taxes applied on transactions,This Policy does not apply to:,Services or payments made directly to the event organiser or vendors outside the FinkUP Platform,Offline purchases,Private agreements between You and an organiser/vendor,By purchasing on FinkUP, You acknowledge and agree to the terms described in this Refund & Cancellation Policy.,Our goal is to provide clear, transparent guidelines so You know exactly when You are eligible for a refund and when You are not.

2 GENERAL REFUND PRINCIPLES

Refunds on FinkUP are governed by the following general principles:

2.1 Most Events Are Non-Refundable

Unless explicitly stated on the event page, all ticket purchases are final and non-refundable.

2.2 Organisers Decide Refund Rules

While FinkUP facilitates the booking, refund eligibility is determined by the Event Organiser, not by FinkUP.

2.3 Refunds Depend on Event-Specific Terms

Some events may allow:,Partial refunds,Full refunds,Refund window (7 days / 48 hours / until day-of-event),No refunds at all,Always check the event page before booking.

2.4 FinkUP Convenience Fees Are Non-Refundable

Platform fees, convenience fees, and taxes generally cannot be refunded, even if the Organiser approves a ticket refund.

2.5 Refund Processing Time

Refunds, when approved, may take 5–14 working days, depending on Your bank/payment method.

2.6 Fraudulent or Abusive Refund Claims

FinkUP may deny refunds if misuse or fraud is detected, including:,Multiple refund attempts,Chargeback abuse,QR sharing misuse,Fake claims

2.7 Refund Denial for User Mistakes

Refunds will not be provided for:,Wrong event selected,Wrong date selected,Incorrect attendee details,Booking multiple tickets by mistake,Changing personal plans,We strongly encourage you to double-check your booking before paying.

3. ROLE OF FINKUP VS. ORGANISER

3.1 FinkUP Is a Ticketing Platform Only

FinkUP does not organise, run, manage, or control any events listed on the Platform.

3.2 Organisers Are Solely Responsible for:

Event execution,Artist lineup,Venue conditions,Event start/end time,Safety protocols,Refund rules,Entry restrictions

3.3 FinkUP Cannot Guarantee Event Quality

We are not responsible for:,Event delays,Artist cancellations,Poor weather,Technical issues,Venue changes,Safety or security decisions

3.4 FinkUP Facilitates Refunds but Does Not Approve Them

Refund decisions rest with the Organiser.,If the Organiser approves a refund, FinkUP processes it. If the Organiser denies a refund, FinkUP cannot override that decision.

4. REFUNDS FOR TICKET PURCHASES

4.1 Non-Refundable Tickets (Default Rule)

Unless expressly stated, all ticket sales are final and non-refundable.

4.2 Refundable Tickets

If an event explicitly mentions “Refundable” or specifies a cancellation window, refunds will follow those terms.

4.3 Time-Bound Refund Windows

Some events may offer:,Refund within 24 hours,Refund until 48 hours before the event,Refund until 7 days prior,Refund with cancellation fee,If the window has passed, no refund will be processed.

4.4 Age-Restricted Event Refunds

If you are denied entry due to:,Age mismatch,Invalid ID,Failure to meet venue requirements,No refund will be issued, even if a ticket has been purchased.

4.5 ID Mismatch / Wrong Details

No refund if:,You enter an incorrect name, email, or phone number,You cannot produce a valid ID matching the ticket,You enter details of someone else,Organisers may enforce strict verification.

4.6 Duplicate or Accidental Bookings

Duplicate booking refunds are not guaranteed. Approval depends on the Organiser’s discretion.

4.7 Failed Transactions

If payment is deducted but the booking fails:,Amount will be auto-refunded to your original payment method,Refund timeline: 5–14 working days,No action is needed from your side,If the refund does not reflect within this period, contact your bank first, then FinkUP support.

5. EVENT CANCELLATION, POSTPONEMENT & RESCHEDULING

Events may occasionally be cancelled, postponed, rescheduled, curtailed, or modified by the Organiser due to various reasons. This section explains how refunds work in each scenario.

5.1 Event Cancelled by the Organiser (Full Cancellation)

If the Organiser officially cancels the event:,✔ Refund Eligibility,You will be eligible for a refund ONLY if the Organiser approves the refund.,✔ Refund Amount,Ticket base value may be refunded,Convenience fees, platform fees, taxes, and payment gateway charges are non-refundable, unless the Organiser covers them,Refunds will be processed to your original payment method,✔ Refund Timeline,Refund processing may take 5–14 working days, based on bank/payment gateway timelines.,✔ Important Note,FinkUP cannot initiate or authorise a refund unless instructed by the Organiser.

5.2 Event Postponed

A “postponed” event means the Organiser intends to hold the event at a later date.,Your Options,When an event is postponed, Organisers typically provide one or both of the following options:,Option A - Retain Your Ticket,Your existing ticket will remain valid for the new date.,Option B - Request Refund (If Organiser Allows It),Refund eligibility depends entirely on the Organiser’s terms.,If refunds are not authorised by the Organiser, FinkUP will not be able to process them.

5.3 Event Rescheduled (New Date / Time Announced)

If an event is rescheduled:,✔ Your ticket remains valid for the new schedule,It will automatically update on the FinkUP app or email.,✔ Refund only if the Organiser allows,If you cannot attend the new date, refunds will be processed only if the Organiser has approved refunds for rescheduling.

5.4 Venue Change / Location Change

If the event venue is changed:,Your ticket is still valid,No automatic refund is provided,Refunds may be allowed if the Organiser explicitly supports them,FinkUP cannot offer refunds independently,A venue shift alone does not guarantee refund eligibility.

5.5 Partial Event Cancellation / Incomplete Event

Sometimes only part of an event is cancelled, such as:,Artist no-show,Technical failure,Weather disruption,Stage closure,Shortened performance,Session cancellation (for expos/conferences),✔ Refund Eligibility,Partial or prorated refunds depend completely on the Organiser’s policy. Some Organisers may offer:,No refund,Partial refund,Credit rollover,Replacement session access,FinkUP cannot guarantee any specific compensation.

5.6 Event Running Behind Schedule / Delayed Entry

No refunds are offered for:,Delayed event start,Extended waiting times,Queue delays,Technical delays,Slow check-in or access issues,Weather-related delays,These are considered normal event risks.

5.7 Event Interrupted Due to Force Majeure

No refund will be issued if an event is disrupted due to:,Weather conditions (rain, storm, heat, wind),Natural disasters,Fire,Riot or protest,Government restrictions or shutdown,Security reasons,Health emergencies (including outbreaks),Electrical or technical failure,Refunds are only issued if the Organiser explicitly declares an eligible refund.

5.8 No-Show by Attendee

No refund is provided if You:,Do not attend the event,Arrive late and miss part of the event,Fail to comply with entry cut-off timings or re-entry rules,Tickets are valid only for the scheduled time.

5.9 Organiser’s Final Decision Is Binding

In all circumstances:,Refund decisions are made solely by the Event Organiser. FinkUP has no authority to:,Override,Modify,Approve,Guarantee refunds unless instructed by the Organiser.,This applies to cancellations, postponements, rescheduling, venue changes, or partial event disruptions.

6. ENTRY DENIAL OR ON-GROUND ISSUES (NON-REFUNDABLE SCENARIOS)

Purchasing a ticket on FinkUP does not guarantee entry. If you are denied entry or face difficulties at the venue due to reasons listed below, no refund will be issued.,These rules exist because access control, security checks, venue rules, and attendee compliance are outside the control of FinkUP.

6.1 Age Mismatch or Invalid Age Proof

No refunds will be provided if:,You fail to meet the minimum age requirement,You cannot produce valid age proof at entry,Your ID does not match the age claimed during booking,This applies especially to:,18+ events,21+ events,Events serving alcohol,Nightlife events,Incorrect age entry during booking is NOT refundable.

6.2 Failure to Carry Valid ID

Entry will be denied without refund if:,You forget to carry a valid government ID,The ID has expired or is unclear,The name on the ID does not match the ticket (if required),You present someone else's ID,Organisers and venue security enforce ID rules strictly.

6.3 Incorrect Attendee Details Provided During Booking

No refund will be issued if:,You entered the wrong name, email, phone, or attendee details,You booked under someone else’s name,The ticket cannot be verified due to incorrect details,FinkUP is not responsible for mistakes made during booking.

6.4 QR Ticket Sharing, Misuse, Duplication or Fraud

No refund will be provided if:,Your ticket was shared and someone else used it,Your QR code is duplicated,You posted Your QR publicly (e.g., Instagram story),Another person checked in before You,Your email or phone was compromised,FinkUP cannot validate ownership once a QR code is used.

6.5 Wristband Tampering, Loss, or Damage

Most events issue RFID/NFC wristbands for entry and cashless usage.,Refunds will NOT be provided if:,You lose your wristband,You damage or tear your wristband,Your wristband is broken due to personal negligence,You give your wristband to someone else,You alter or tamper with the wristband,Organisers may charge for replacements, subject to availability.

6.6 Intoxication or Misbehaviour

Entry will be denied without refund if you:,Are intoxicated,Are involved in misbehaviour or aggressive behaviour,Violate venue safety guidelines,Refuse security checks,Attempt unauthorised access,Security decisions are final and non-negotiable.

6.7 Prohibited Items or Violation of Venue Rules

Refunds are not permitted if you are denied entry for carrying:,Alcohol or drugs,Weapons,Hazardous items,Cameras were prohibited,Food or beverages were disallowed,Any item restricted by the Organiser,Or if you refuse to comply with:,Bag checks,Security frisking,Venue protocols

6.8 Failure to Arrive on Time

No refund will be allowed if:,You arrive after gate closing time,You miss the event due to personal delays,You are stuck in traffic,You reach after the artist performance has started or ended,You arrive during peak load or queue delays,Late arrival is not a valid refund reason.

6.9 Re-entry Not Allowed

If the event has a no re-entry rule:,You step out and are not permitted back in,You lose entry rights due to wristband removal,You break access rules,No refund will be provided.

6.10 Poor Weather, Venue Conditions or Technical Issues

Events may face:,Rain,Heat,Dust,Poor visibility,Technical delays,Sound issues,None of these circumstances qualify for refunds unless the Organiser officially cancels the event.

6.11 Seating or Viewing Obstructions

No refund is given for:,Poor visibility,Crowded areas,Being unable to see the stage,Seating/view obstructed by other attendees,Unavailability of preferred viewing area,Event layout and crowd movement are controlled by the Organiser.

6.12 Event Overcrowding or Long Queues

Refunds are not permitted due to:,Long entry queues,Long queue at bars or food stalls,Overcrowding within legal capacity limits,Customer dissatisfaction with on-ground management,These are Organiser-side operational issues.

6.13 Dissatisfaction with Event Quality

No refund is applicable if you did not enjoy the event due to:,Sound quality,Lighting quality,Artist performance,Stage design,Duration of performance,Session content at conferences,Crowd behaviour,Personal dissatisfaction cannot be refunded.

7. CASHLESS WALLET REFUNDS (FinkCash)

Some events on FinkUP allow you to load money into a digital cashless wallet (“FinkCash”) through:,RFID/NFC wristbands or cards,QR-based cashless accounts,Preloaded event credits,This wallet is used for:,Food & beverage purchases,Merchandise,On-ground activities,VIP or addon purchases,Vendor stalls,Event-specific services,Refund rules for FinkCash are governed by the Event Organiser, not FinkUP.,Below are the standard consumer-facing rules.

7.1 Refund Eligibility for Unused Wallet Balance

Refunds for unused or remaining wallet balance are:,✔ Allowed only if the Organiser has enabled wallet refunds ❌ Not automatic unless explicitly mentioned,Events may choose one of the following:,Full refund of unused balance,Refund above minimum threshold only (e.g., above ₹100),No refunds at all (many single-day festivals follow this),Refunds only upon online request,Refunds after wallet settlement period,Always check the event page for wallet refund rules.

7.2 Refund Request Window

Organisers may define a specific period to request wallet refunds, such as:,Within 48 hours after the event,Within 7 days after the event,Until a stated deadline,Once the refund window closes:,❌ No further refund requests will be accepted ❌ Unused balances may expire,Refund windows are displayed on the event page or communicated at the event.

7.3 Refund Charges / Processing Fees

Some events may deduct:,Processing fees,Service charges,Payment gateway deductions,RFID device/stall usage fees,FinkUP does not decide refund charges. These are defined solely by the Organiser.

7.4 Minimum Refund Threshold

Some events may refund the wallet only if the remaining balance exceeds:,₹50,₹100,₹200 (or any amount specified by the Organiser),Balances below the minimum refund limit are automatically forfeited.

7.5 Lost Wristband or Lost QR

If You lose Your wristband, card, or QR code that holds Your wallet balance:,❌ No refund will be issued if You cannot verify Your wallet ownership.,This is because:,Wallets are linked to wristband/QR IDs,Unverified replacement would compromise security,Organisers must prevent fraudulent claims,If You report the loss immediately and verify ownership:,A replacement wristband may be issued (subject to availability),A replacement fee may apply,Balance transfer is not guaranteed and depends on Organiser policy

7.6 Refund Timeline

Refund processing may take:,5–14 working days for domestic payment methods,10–20 working days for international cards,These timelines depend on:,Payment gateway,Bank processing,Organiser’s settlement cycle,FinkUP cannot accelerate bank processing.

7.7 Cashless Wallet Balance Expiry

Wallet balances may expire:,After the event ends,After the refund request window closes,If not linked to a refund account,If You fail to raise a refund request in time,Expired wallet balances cannot be refunded.

7.8 Wallet Used for Fraudulent Transactions

Refunds will not be given for:,Unauthorized spend after loss of wristband,Purchases made by others using Your QR code,Purchases caused by sharing Your wristband,Transactions completed before reporting loss,Wallet misuse resulting from negligence is not refundable.

7.9 Refund Method

Refunds (if approved) will be returned to:,The same payment method used for loading the wallet OR,A bank account specified during the refund request (if allowed by Organiser),The refund method cannot be changed after submission.

8. REFUNDS FOR MERCHANDISE, ADD-ONS & VIP PACKAGES

In addition to tickets, you may purchase merchandise, add-ons, upgrades, or special access services through FinkUP. Refund eligibility for these items depends entirely on the Organiser, Vendor, or Seller.

8.1 Merchandise Purchases (Physical or Digital)

Merchandise may include:,T-shirts, apparel, caps, hoodies,Artist merchandise,Event souvenirs,Limited-edition products,Digital collectibles (if applicable),Refund Guidelines,Refunds are not provided for merchandise if:,You change Your mind,You select the wrong size or color,You do not like the product after delivery,Delivery is attempted but You were unavailable,The item was purchased as part of a bundle,Refunds are ONLY allowed if:,✔ The product is defective ✔ The item received is incorrect ✔ The Organiser/Vendor explicitly lists a return/refund policy,FinkUP does not:,Approve or reject merchandise refunds,Handle product replacements,Manage product warranty or defects,All merchandise claims are handled by the Organiser/Vendor.

8.2 VIP Packages & Experience Add-Ons

These may include:,VIP sections,Backstage passes,Meet & greet experiences,Fast-entry lanes,Reserved seating upgrades,Artist interaction sessions,Lounge access packages,Priority merchandise bundles,All VIP/Experience add-ons are strictly non-refundable, unless explicitly stated otherwise.,Reasons VIP add-ons are non-refundable:,Limited availability,High operational cost,Personalised allocation,Reserved capacity by Organiser,If you miss the VIP window or arrive late, no refund will be provided.

8.3 Food & Beverage Packages / Preloads

Refunds are not allowed for:,Preloaded F&B credits,Meal combos,Drink coupons,Bar packages,Special tasting sessions,Unless the Organiser explicitly supports refunds.,Unused F&B items generally cannot be refunded.

8.4 Seating Upgrades or Reserved Zones

If You purchase:,Premium seating,Balcony access,Reserved zones,Additional seating privileges,These upgrades are non-refundable unless the Organiser directly authorizes it.,Refunds will not be given if:,You arrive late and miss the entry window,You are relocated due to crowd management,The Organiser changes seating layout,Your view is obstructed (except in rare Organiser-approved cases)

8.5 Early Access / Priority Entry Add-ons

Refunds are not applicable if:,You miss the early access time,Entry gates open late due to operational delays,Queue flow is slower than expected,Queue length or wait time does not qualify for a refund.

8.6 Bundles & Combo Packages

Bundles may include:,Ticket + merchandise combo,Ticket + F&B combo,Multiple event passes,Experience packages,Refund Rules for Bundles:,Bundles are refunded only as a whole, not partially,If a component is delivered (e.g., merch shipped), no refund for the entire bundle,If the Organiser cancels only one part of the bundle, partial refunds depend solely on Organiser policy

8.7 Service Add-ons (Parking, Lockers, Shuttle Pass, etc.)

Refunds are not allowed for:,Parking passes,Locker rentals,Shuttle passes,Venue services,On-ground access tools,Unless the Organiser declares a refund.

8.8 Incorrect or Failed Delivery of Merchandise/Add-ons

If an item is not delivered or is delivered incorrectly, the Organiser/Vendor is responsible for:,Replacement,Refund (if they approve),Redelivery,FinkUP only facilitates communication and order tracking where applicable.

9. CONNECT EXPO & CONFERENCE BOOKINGS

If You purchase Expo passes, Conference tickets, Workshop access, or any form of event participation through FinkUP’s Connect platform, the following refund rules apply.

10.1 Expo Passes & Conference Tickets Are Generally Non-Refundable

Unless explicitly stated on the event page:,✔ Expo access passes ✔ Conference day passes ✔ Multi-day passes ✔ All-session passes ✔ Workshop passes ✔ Networking lounge passes,are non-refundable.,Changes in Your personal schedule, travel issues, or inability to attend do not qualify for refunds.

10.2 Speaker, Agenda, or Schedule Changes

Refunds are not applicable if:,Speakers or trainers change,Sessions are rearranged,Agenda is modified,Topics are replaced,Timings get adjusted,Panels are merged or shortened,Such changes are normal in conferences and do not qualify for a refund.

10.3 Missed Sessions or Late Arrival

If You miss a session due to:,Traffic,Travel delays,Personal emergency,Work commitments,Oversleeping,Arriving late,You are not eligible for a refund.,Sessions cannot be reset or compensated for.

10.4 Session Overcrowding or Limited Seating

Refunds are not provided if:,You cannot enter a session due to full capacity,You are late and seats are filled,Certain rooms have restricted access,VIP or premium seating is not available to regular pass holders,This is at the discretion of the Organiser.

10.5 Networking Lounge, Hosted Buyer Programs & Meetups

Some events include:,Networking lounges,Buyer-seller programs,Hosted buyer meetings,Speed networking,Expert meetups,Refunds will NOT be given if:,You do not get leads,You do not meet your target contacts,Expected participants do not attend,Meetings are rescheduled or cancelled,Networking quality is subjective or unsatisfactory,Value derived from networking varies by individual and cannot be guaranteed.

10.6 Workshop & Masterclass Tickets

Refunds are not offered for:,Failure to attend,Dissatisfaction with content,Instructor changes,Change in workshop duration,Change in workshop room or setup,Missing pre-event requirements,Workshops are capacity-bound and resource-intensive; thus, refunds are rarely allowed.

10.7 Event Postponement or Rescheduling

If the expo or conference is postponed or rescheduled:,Your pass remains valid for the new date,Refunds are only given if the Organiser explicitly authorises them,FinkUP does not decide refund eligibility.

10.8 Expo/Conference Cancellation

If the event is fully cancelled:,Refunds depend entirely on the Organiser's policy,FinkUP will process refunds only after Organiser approval,Processing timeline applies (5–14 working days)

10.9 Access Restrictions Based on Identification or Age

Refunds will not be offered if:,You cannot provide a mandatory ID,Your professional details do not meet the entry criteria,You are denied access to restricted zones,You fail to comply with badge-wearing rules or security protocols,These are Organiser-enforced requirements.

10.10 Badge Misuse or Loss

Refunds are not provided if:,You lose Your expo badge or digital pass,Someone else uses Your badge,You tamper with or alter the badge,You remove or damage your RFID/NFC badge,Replacement may be provided by Organiser at a fee (subject to availability).

10.11 No Refund for Expo App Features or Leads

FinkUP does not provide refunds for:,Poor matchmaking results,Fewer-than-expected leads,Low engagement on the Connect app,Missed meeting notifications,Technical issues caused by user device limitations,Digital networking outcomes are not guaranteed.

10. SHIPPING & DELIVERY RELATED REFUNDS

Some events may offer physical merchandise, wristbands, access kits, VIP hampers, or other items that are delivered to Your address before the event. Shipping, packaging, and delivery timelines are managed by the Organiser or Vendor.,This section explains when You may request a refund or replacement.

11.1 Non-Refundable Once Shipped

Once the product has been shipped:,❌ The order cannot be cancelled ❌ The item cannot be refunded if You simply change Your mind ❌ Refunds are not allowed due to personal schedule changes,Shipping costs are non-refundable, unless required by law.

11.2 Wrong Item Delivered

If You receive an item different from what You ordered:,✔ The Organiser/Vendor will arrange a replacement ✔ Refund may be provided only if replacement stock is unavailable ✔ You may be asked to return the incorrect item,FinkUP does not inspect, verify, or approve replacements - this is handled by the Seller.

11.3 Damaged Item Received

If the item is damaged in transit:,✔ You must report the issue within 24–48 hours of delivery ✔ Supporting photos/videos will be required ✔ The Organiser/Vendor will arrange replacement subject to verification,Refunds are provided only if:,Replacement is not possible,Organiser/Vendor approves,FinkUP cannot guarantee refunds for damage disputes.

11.4 Delayed Delivery

Refunds will NOT be provided if:,Delivery is delayed due to courier issues,Delivery is delayed due to weather or logistic issues,You receive the product after the event date due to courier delay,You cannot attend the event because the item arrived late,Courier makes repeated attempts and You are unavailable,You must track courier updates using the tracking link provided.

11.5 Delivery Attempt Failed / Customer Unavailable

Refunds or replacements are not available if:,Courier attempts delivery but You are unavailable,Shipping address provided is incorrect,You miss multiple delivery attempts,Delivery fails due to poor or incomplete address details,Courier charges for re-shipment may apply.

11.6 Lost Shipment (Courier Error)

If a package is lost during transportation:,✔ The Organiser/Vendor will attempt a replacement ✔ Refund may be offered only if replacement is not possible ✔ Courier investigation timelines apply (typically 5–15 working days),FinkUP is not responsible for lost courier packets.

11.7 Pre-Event Wristband/Card Delivery

Some festivals ship RFID/NFC wristbands in advance.,Refunds are not provided if:,The wristband arrives late due to courier delays,You lose the wristband after receiving it,You damage/tamper with the wristband,You do not bring the wristband to the event,The wristband is delivered but You fail to track updates,If You do not receive the wristband due to courier errors, the Organiser may issue a replacement on-ground, subject to verification.

11.8 Incorrect Shipping Address

Refunds will not be issued if:,You entered the wrong address,You provided an incomplete address,You provided an incorrect PIN code,Delivery fails due to user error,Reshipment may be possible with additional fees.

11.9 Replacement Processing Timelines

Replacements (if allowed) may take:,5–14 working days for domestic shipping,Longer depending on stock and event timelines,A replacement does not guarantee faster courier service.

11.10 Shipping Fees & Convenience Fees

Shipping charges, packaging charges, and convenience fees are non-refundable, even if:,The Organiser authorizes a product refund,You refuse delivery,The item arrives late

11.11 Digital Items Are Not Covered

If You purchase digital items:,Digital collectibles,Digital passes,Downloadable content,These do not qualify for shipping-related refunds.,Top of Form

11. PAYMENT METHODS & REFUND TIMELINES

Refunds approved by the Event Organiser are processed by FinkUP to your original payment method wherever possible. Refund initiation by FinkUP does not guarantee instant credit; Your bank or payment provider determines the final settlement timeline.,Below are the standard timelines for different payment modes.

12.1 UPI Payments

Refunds to UPI IDs (Google Pay, PhonePe, Paytm, BHIM, etc.) usually reflect within:,✔ 48 hours – 5 working days,In rare cases, your bank may take up to 7 working days.,If the refund does not appear:,Check Your UPI transaction history,Contact Your UPI provider,Contact your bank,FinkUP cannot speed up UPI settlement once the refund is initiated.

12.2 Debit Card / Credit Card Payments

Refunds for VISA, Mastercard, RuPay, Amex cards may take:,✔ 5–14 working days (standard banking cycle) ✔ Some international cards may take 10–20 working days,Timing depends fully on:,Card issuer bank,Payment gateway,International clearing networks (for foreign cards),FinkUP will provide a refund reference number for tracking.

12.3 Net banking Payments

Refunds to net banking accounts typically take:,✔ 5–14 working days,Some banks process faster; some take the full duration.

12.4 Mobile Wallets (If Enabled for an Event)

Refunds to:,Paytm Wallet,Amazon Pay,PhonePe Wallet,Other event-supported wallets,usually reflect in:,✔ 24 hours – 5 working days,Wallet policy depends on the provider.

12.5 Cashless Wallet Refunds (FinkCash)

Refund timelines for FinkCash follow:,✔ 5–14 working days ✔ Only after the Organiser’s settlement window closes ✔ As per Section 7 rules,Refunds are always processed back to:,Your original payment method, or,A bank account provided during refund request (if supported),Wallet-to-wallet transfer is not supported.

12.6 Partial Refunds

Some events may allow partial refunds (example: ticket only, not convenience fee).,In such cases:,Refund is processed only for the approved amount,Convenience, platform, or gateway charges are non-refundable unless the Organiser covers them,Refund breakdown will be displayed in Your FinkUP account or email

12.7 International Cards & Cross-Border Payments

If You paid using a card or method issued outside India:,Refunds may take:,✔ 10–20 working days ✔ Additional delays due to interbank settlement ✔ Possible currency conversion differences (gains/losses borne by the user),FinkUP refunds the exact amount authorized by the Organiser. Exchange rate variations are outside our control.

12.8 Refund to Expired or Closed Bank Accounts

If Your:,Card has expired,Bank account is closed,Payment method is no longer active,The refund may:,Automatically route to Your new card/account (bank-dependent), or,Bounce back to FinkUP,If it bounces back:,We will request Your updated bank details,Refund processing will restart,Additional delays of 7–14 working days may occur,FinkUP is not liable for delays caused by inactive payment methods.

12.9 Refund Reference Proof

Once a refund is initiated:,A refund reference number (RRN) will be sent to You,You may share this with Your bank to trace the refund,Banks may require 7–10 working days to investigate missing refunds.

12.10 Refunds for Failed or Pending Transactions

If a payment is debited but the ticket is not issued:,✔ The amount will be auto-refunded ✔ No action is needed from your side ✔ Refund timeline is 5–7 working days for most methods,If the amount does not reflect:,Contact your bank first,Then contact FinkUP support with the transaction ID

12.11 No Cash Refunds

FinkUP does not issue refunds in cash, under any circumstances. All refunds are processed through digital payment channels only.

12.12 Refund Processing Only After Organiser Approval

Even if your refund is due, FinkUP cannot initiate it until:,The Event Organiser approves,The settlement period is complete,The refund amount is authorised,Any necessary verification is completed,Delays due to Organiser approvals are outside FinkUP’s control.

12. CHARGEBACKS & PAYMENT DISPUTES

A chargeback occurs when You dispute a transaction with Your bank or payment provider and request them to forcibly reverse the payment. While You are free to raise legitimate disputes, improper or fraudulent chargebacks may result in penalties, denial of services, or legal action.,This section explains how FinkUP handles chargebacks.

13.1 Raise a Refund Request with FinkUP Before Initiating a Chargeback

If You believe a refund is due:,✔ Contact FinkUP Support ✔ Provide transaction ID and booking details ✔ Wait for Organiser approval (if required),Raising a bank chargeback before contacting FinkUP may delay the resolution.

13.2 When Chargebacks Are Not Valid

The following situations do not qualify for a valid chargeback:,You changed Your mind after booking,You booked multiple tickets by mistake,You could not attend the event,You were denied entry for valid reasons,You shared Your ticket QR with someone who used it,Your wristband or device was lost,Event start time changed,Artist lineup changed,Weather or technical delays occurred,You did not like the event,Banks often reject such disputes, as they fall under validly rendered services.

13.3 If a Chargeback Is Raised for a Non-Refundable Scenario

If You raise a chargeback for a scenario clearly marked as non-refundable:,FinkUP will contest the dispute,Proof of service delivery will be submitted to the bank,The chargeback may be reversed in favor of FinkUP or the Organiser,You may lose access to FinkUP services,Your account may be flagged for suspicious activity,Non-refundable transactions are clearly marked during booking.

13.4 False, Fraudulent, or Misleading Chargebacks

If You knowingly dispute a valid, completed transaction:,FinkUP may take the following actions:,✔ Suspend or block Your FinkUP account ✔ Deny future bookings ✔ Recover losses from You directly ✔ Initiate civil/legal action ✔ Inform the Organiser of the fraudulent dispute,Issuing a false dispute is considered financial fraud.

13.5 Multiple Chargebacks

Users who repeatedly raise improper chargebacks may face:,Permanent account termination,Blacklisting from partner events,Denial of wallet usage,Additional identity verification requirements,Such measures protect the event ecosystem.

13.6 Chargebacks for Events Cancelled or Postponed

If the event is:,✔ Officially cancelled ✔ Organiser-approved for refund ✔ Eligible under event-specific refund terms,You should not file a chargeback, as:,FinkUP will already process Your refund,The bank process may take longer,Duplicate refunds will not be issued,If You still initiate a dispute:,FinkUP will inform the bank that the refund is already being processed,Duplicate credits will be reversed by the bank

13.7 Chargeback Resolution Timeline

Chargeback investigations by banks typically take:,7–45 working days for domestic cards,30–90 working days for international cards,FinkUP cannot influence or expedite bank-side investigations.

13.8 In Case FinkUP Loses a Chargeback

If FinkUP or the Organiser loses a chargeback dispute:,Your ability to book future tickets may be restricted,Additional verification may be required for future purchases,You may be liable for service misuse under applicable laws,Intentional misuse of chargebacks is treated as abuse.

13. WHAT CANNOT BE REFUNDED UNDER ANY CIRCUMSTANCE

Regardless of event type, refund rules, or circumstances, the following items and situations are strictly non-refundable under all conditions, unless the Event Organiser explicitly states otherwise.,This ensures fairness for all users and protects the integrity of event operations.

14.1 Convenience Fees, Platform Fees & Payment Gateway Charges

These fees cover:,Ticketing infrastructure,Payment processing,Technology and platform services,They are non-refundable, even if:,The Organiser approves a ticket refund,The event is cancelled,You cannot attend,Only the base ticket amount may be refundable (subject to Organiser approval).

14.2 Taxes Collected on Tickets, Wallets or Merchandise

GST and other taxes collected with Your order are not refundable, unless the Organiser specifically reimburses them.

14.3 Personal Reasons for Missing the Event

Refunds are not provided if You miss the event due to:,Sickness or medical issues,Work or travel commitments,Traffic delays,Weather on Your route,Oversleeping,Personal emergencies,Forgetting the event date,Tickets are valid only for the scheduled event time.

14.4 Arriving Late or Missing Entry Window

No refund is issued if:,You arrive after entry gates close,You miss early-entry privileges,The event starts earlier or later than expected,You cannot enter due to long queues,Event operations are controlled by Organisers, not FinkUP.

14.5 ID Issues or Failure to Meet Entry Requirements

Refunds are not allowed if:,You fail to carry a valid government ID,Age criteria are not met (18+/21+ events),Name on ID does not match booking details,You refuse security checks,Entry requirements are strictly enforced.

14.6 Sharing, Misuse, or Duplication of QR Codes or Tickets

No refund will be issued if:,Someone uses Your QR before You arrive,You accidentally share Your QR publicly,Your code is duplicated due to posting on social media,Unauthorized persons gain access,FinkUP cannot verify ownership once a QR is used.

14.7 Lost, Damaged or Tampered Wristbands/Devices

Refunds will not be provided if:,You lose Your wristband,It is stolen,It is damaged through personal negligence,It is intentionally modified or tampered with,RFID/NFC chips stop working because of misuse,Replacement is subject to Organiser policy.

14.8 Dissatisfaction With Event Quality or Experience

Refunds are not issued based on subjective opinions about:,Sound quality,Lighting,Seating arrangement,Venue conditions,Artist performance,Session content,Crowd Behavior,Food or beverage prices,Experience varies per attendee and cannot justify a refund.

14.9 Weather or Environmental Conditions

Refunds are not allowed if the event is impacted by:,Rain,Heat,Dust,Humidity,Temperature extremes,General outdoor discomfort,Outdoor events carry inherent environmental risks.

14.10 Event Delays, Technical Issues or Operational Problems

Refunds are not offered for:,Delayed event start,Entry queue delays,Stage or sound system failures,Power outages,Technical glitches,Overcrowding within permitted capacity,These issues do not qualify for refunds.

14.11 Changes in Artist Lineup, Speaker Panel or Agenda

Refunds are not applicable when:,An artist is replaced or performs a shorter set,Speakers/panels are changed,Timings are rearranged,Agenda is modified,Organisers reserve the right to modify programs.

14.12 Merchandise Not Matching Expectations

Refunds cannot be issued if:,You don’t like the fit, color, style,You change Your mind after receiving the product,You ordered the wrong size,You received the item late due to courier delays,Only incorrect or damaged items may be replaced (subject to Organiser policy).

14.13 Wallet (FinkCash) Balance Expiry

No refunds will be provided for:,Unused cashless event balance after the refund window closes,Partial balances below the minimum refund threshold,Wallet funds on lost/stolen wristbands,Wallet balance expiry as per event policy,Wallets operate under time-bound rules.

14.14 Inability to Attend Due to Rescheduling or Venue Change

Unless the Organiser explicitly allows refunds:,Venue changes,Date/time adjustments,Agenda or layout modifications,do NOT qualify for refunds.

14.15 Chargebacks for Valid Transactions

You cannot receive a refund through:,❌ Bank chargeback ❌ Dispute claim ❌ Payment reversal,for transactions that were successfully delivered.,Improper chargebacks may result in account suspension (see Section 13).

14. CONTACT & SUPPORT

If You have questions or concerns related to refunds, cancellations, ticket issues, wallet refunds, or delivery matters, You may contact FinkUP Support using the channels listed below.,Please note that refund eligibility is always subject to the Event Organiser’s approval, as explained in earlier sections.

15.1 Customer Support Channels

You may reach FinkUP Support via:,Email,[email protected] (For ticketing issues, payment failures, wallet queries, merchandise issues, account-related questions),In-App Help Center (Recommended),You can open a ticket directly from the FinkUP app under Help & Support, where:,Refund status,Ticket details,Wallet balance,Delivery status,are automatically linked for faster resolution.

15.2 Response Times

We aim to respond to all refund-related queries within:,✔ 24–48 working hours for email ✔ Immediate or same-day support for urgent in-app tickets (subject to availability),During peak event seasons, response times may be slightly higher.

15.3 What Support Can Help With

FinkUP Support can assist You with:,Payment failure refunds,Booking confirmation issues,Duplicate transactions,Wallet refund status,Delivery tracking for merchandise,Wrong or missing items delivered,Ticket not received by email/SMS,Access to Your booking history

15.4 What Support Cannot Approve or Change

Support teams cannot:,❌ Approve ticket refunds ❌ Override Organiser decisions ❌ Process refunds for non-refundable events ❌ Compensate for event quality issues ❌ Modify attendee names for identity-linked events ❌ Issue refunds for missed entry or personal reasons,These decisions rest solely with the Event Organiser.

15.5 Support for On-Ground Issues at the Venue

FinkUP support cannot assist with on-site matters such as:,Queue management,Security clearance,Wristband/device issues,Seat allocation,Lost & found,Crowd control,Noise, sound, lighting complaints,These are managed exclusively by the Organiser and venue staff.,For urgent on-ground assistance, please contact the Organiser’s Help Desk at the venue.

15.6 Support Ticket Requirements

When submitting a refund or issue request, please include:,Full name,Phone number & email used for booking,Booking ID / Order ID,Payment reference number (if applicable),Screenshots of issue,Description of what went wrong,Incomplete information may delay resolution.

15.7 Escalation Path

If Your issue is not resolved:,Contact FinkUP Support again with Your ticket ID,Provide any additional required documentation,Support will escalate the issue internally to the concerned team,Refund approval still depends on the Organiser.

15.8 For Privacy or Data-Related Concerns

Refund & Cancellation Support does not handle privacy matters.,For privacy-specific queries, please refer to the Privacy Policy and contact:,[email protected] or the Grievance Redressal Officer listed in Section 29 of the Privacy Policy.

15. GOVERNING LAW & JURISDICTION

16.1 Governing Law

This Refund & Cancellation Policy is governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles.,All rights, obligations, and transactions conducted through the FinkUP Platform are subject exclusively to Indian law.

16.2 Jurisdiction

You agree that all disputes, claims, or controversies arising out of:,Ticket purchases,Refunds or cancellations,Cashless wallet refunds,Merchandise disputes,Device/wristband issues,Event access or service disputes,Any matter connected to this Policy,shall fall under the exclusive jurisdiction of the courts of Jaipur, Rajasthan, India, unless otherwise mandated by applicable law.,No other courts or jurisdictions shall have authority over disputes relating to FinkUP transactions.

16.3 Organiser Jurisdiction

In cases where the Event Organiser is based in a different city/state:,Disputes relating to event execution or on-ground issues may fall under the Organiser’s jurisdiction,Refund approval still remains the Organiser’s responsibility,However, for all matters related to the platform, Jaipur courts retain exclusive jurisdiction.

16.4 Dispute Resolution

Before initiating any formal legal action, You agree to:,Contact FinkUP Support,Provide all necessary details and documentation,Allow reasonable time for resolution,Cooperate with any Organiser-led dispute review,Avoid initiating parallel chargebacks or duplicative complaints,If the dispute remains unresolved after all internal escalation levels are exhausted, You may proceed legally within the defined jurisdiction.

16.5 Language

All proceedings and documentation relating to this Policy shall be conducted in English.,Bottom of Form